Store Manager

Role Purpose

The Store Manager is responsible for the seamless daily operations of the outlet. This includes driving sales targets, managing a team of book enthusiasts, ensuring impeccable visual merchandising, and maintaining the high customer service standards that the Om Book Shop brand is known for.

Key Responsibilities

Sales & Commercial Management

Achieve Targets

Meet and exceed monthly and annual sales KPIs.

Data Analysis

Monitor daily sales reports and identify "bestsellers" versus "slow-movers" to optimize stock.

Upselling: Train staff on suggestive selling techniques (e.g., recommending a new release based on a customer's interest in a specific genre).

Operations & Inventory Control

Stock Management

Oversee the procurement, inwarding, and outwarding of books and stationery.

Shrinkage Control

Implement strict measures to prevent pilferage and damage.

Inventory Audits

Conduct regular stock-takes to ensure system accuracy.

Visual Merchandising (VM)

Aesthetic Standards

Ensure the "New Arrivals," "Bestsellers," and "Staff Picks" sections are visually engaging and updated weekly.

Promotions

Execute in-store displays for book launches, seasonal sales, or literary festivals.

Team Leadership

Training

Educate staff on book genres, authors, and customer handling.

Rostering

Manage staff shifts and attendance to ensure optimum floor coverage during peak hours.

Motivation

Foster a culture of "reading" among staff so they can provide authentic recommendations.

Customer Experience

Service Excellence

Handle customer queries and complaints with professionalism.

Community Building

Oversee in-store events, such as author signings or book reading sessions, to engage the local community.

Job Types

Full-time, Permanent

Pay

₹20,000.00 - ₹35,000.00 per month

Work Location

In person