Customer Care & Customer Relationship Executive

Job Description

We are looking for a Customer Care & Customer Relationship Executive to manage customer interactions and build strong relationships with our valued customers.

Key Responsibilities

Handle customer queries, feedback, and communication through calls and other channels.

Maintain and update customer records and follow-ups.

Manage relationships with Prime / High-Value Customers.

Coordinate personalized customer engagement activities, including special hampers, new product gifting, and handwritten notes.

Follow up with customers after gifting and collect their feedback.

Coordinate with Sales, Marketing, Stores, and Dispatch teams for customer-related activities.

Support other customer engagement and relationship-building initiatives.

Requirements

Graduate in any discipline.

1–3 years of experience in Customer Care, CRM, Client Servicing, Retail, Hospitality, or a similar role.

English communication is mandatory. Hindi communication is also required.

Good verbal and written communication skills.

Pleasant personality with strong interpersonal and follow-up skills.

Basic knowledge of MS Excel / Google Sheets.

Customer-focused and well-organized.

Pay

₹30,000.00 - ₹45,000.00 per month

Benefits

Provident Fund

Work Location

In person