Counter Sales Person (CSP)

Position

Customer Service Point (CSP)

Employment Type

Full-Time

Experience

0–2 Years

Job Summary

We are looking for a responsible and customer-focused Customer Service Point (CSP) to handle day-to-day customer interactions, provide service support, maintain records, and assist customers with various service-related requirements. The ideal candidate should have good communication skills, basic computer knowledge, and a customer-friendly attitude.

Key Responsibilities

Attend to customers and understand their queries, requests, and service requirements.

Provide accurate information regarding available products and services.

Assist customers with forms, applications, documentation, and other service processes.

Handle customer transactions and maintain proper records as per company guidelines.

Verify customer documents and information wherever required.

Maintain daily registers, transaction records, and other operational documents.

Coordinate with the concerned department for resolving customer issues.

Follow company policies, procedures, and compliance requirements.

Maintain confidentiality of customer information and documents.

Ensure smooth functioning and cleanliness of the Customer Service Point.

Follow up on pending customer requests and ensure timely resolution.

Prepare daily/weekly reports and submit them to the reporting manager.

Support the team in achieving customer service and operational targets.

Required Skills

Good verbal and written communication skills.

Customer handling and interpersonal skills.

Basic knowledge of MS Office and computer operations.

Good numerical and documentation skills.

Ability to maintain accurate records.

Problem-solving and follow-up skills.

Ability to work independently as well as in a team.

Professional and polite approach towards customers.

Educational Qualification

Minimum 12th Pass; Graduate preferred.

Candidates with relevant customer service, banking, retail, or front-office experience will be preferred.

Key Competencies

Customer Service

Communication Skills

Documentation

Computer Knowledge

Problem Solving

Attention to Detail

Time Management

Teamwork

Professionalism

Pay

₹11,000.00 - ₹14,000.00 per month

Work Location

In person