Guest Service Associate (Front Office)

• Administer guests’ departure on everyday basis. 2. Monitor the reservation inquiries and assist hotel authority to increase revenue. 3. Manage client communication and give assistance on phone as well as in person too. 4. Develop and maintain professional relationship with the clients and bring beneficiary effect to the hotel’s business. 5. Monitor the work of employees to ensure their optimal performance. 6. Ensure work performance and compliance to the established standards. 7. Ensure best possible customer service for clients and assist clients in check-in and check-out process. 8. Answer guests’ queries and provide information on room availability and other hotel services. 9. Assist sales and marketing department, housekeeping department of hotel providing their required information. 10. Manage cashiering process, maintain accounting records and perform efficiently in calculating the total payments. 11. Maintain neat and clean front Office and lobby area at all times. 12. Greet the guests with smile and deal them with courtesy. 13. Monitor overall functions of hotel and ensure the quality assurance standard. 14. Coordinate with housekeeping department and ensure the cleanliness of guestrooms.

Job Type

Full-time

Pay

₹11,000.00 - ₹15,000.00 per month

Benefits

Health insurance

Paid time off

Provident Fund

Ability to commute/relocate

Rajarhat, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Experience

total work

1 year (Preferred)

Work Location

In person