Team Manager

Customer Care & Operations Team ManagerGraduate in any discipline; legal background preferred . 5+ years’ experience in customer care, service operations, and team management. Experience in leading, supervising, training, and mentoring customer support teams . Excellent English and Hindi communication skills . Strong skills in client handling, escalation management, quality assurance, and customer satisfaction . Proficient in Microsoft Excel, VLOOKUP, Google Sheets, MIS, reporting, and data analysis . Well-versed in CRM platforms, WhatsApp Business, and customer management systems . Experience in KPI monitoring, SLA management, performance evaluation, and workflow optimization . Ability to prepare and implement SOPs, training modules, and communication protocols . Basic knowledge of divorce, cheque bounce, property disputes, consumer matters, and legal notices . Ability to handle confidential and sensitive legal queries professionally . Prior experience in a law firm, legal-tech company, or professional services environment preferred.