Floor Supervisor

FLOOR EXECUTIVE – Roles & Responsibilities 📍 Location: Phoenix Marketcity, Chennai This role is suitable for candidates from Hotel Management, Hospitality, and F&B background, as it involves customer service, floor operations, and coordination with retail brands. 🧭 Floor Operations: • Ensure mall opening and closing procedures are followed by all retailers. • Complete the mall opening checklist and ensure proper staff deployment. • Monitor escalators, entry/exit points, parking areas, staircases, and overall cleanliness of the floor. • Conduct regular floor rounds and coordinate with assigned retailer stores for smooth operations. • Activate and monitor V-count and IT devices; escalate issues if required. • Check ATM machines and coordinate with service teams if any issue arises. 🎯 Marketing & Event Support: • Assist during celebrity visits at the cinema (entry coordination, security, crowd management). • Ensure VM setups, standees, and backlit displays are clean and functioning properly. • Support mall events, brand promotions, and marketing activities. • Coordinate with Nhance promoters and event teams. 🛍️ Retailer Coordination: • Monitor store opening and closing timings. • Record late openings or early closures and escalate if required. • Assist retailers with operational issues (power, FLS, housekeeping, maintenance). • Handle retailer queries and provide immediate support. 🕒 Shift Timings (Rotational): • Morning Shift: 7:00 AM – 4:00 PM • Afternoon Shift: 1:00 Pm – 10.00 PM 📅 6 Days Working | 1 Weekly Off 👕 Uniform: Uniform is mandatory for this role.