Team Member - Customer Service-Product-Support-Service - Non Branch Banking

Kotak Securities · Ahmedabad

PagaarPagaar nahi likha

KahanAhmedabadGujarat

TypeFull time

Posted22 Sep19 din pehle, SimplyHired se

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Job Role

Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan/Business Loan).

Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT

Quality of Service Request and Resolution as given to customers.

Job requirements

Some experience in Customer Service would be an added advantage

Believes in team work

Taking ownership of customer issues and taking them to end to end resolution

Apply best practices and focus on areas of improvement

Focused towards achievement of own KRAs

Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.

Proficiency in WORD and EXCEL/PPT preferred

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