Assistant Front Office Manager

Key Responsibilities

Assist the Front Office Manager in managing day-to-day Front Office operations.

Supervise and guide Front Office Executives and Associates.

Ensure smooth check-in, check-out and room allocation processes.

Handle guest queries, complaints and special requests professionally.

Monitor reservations, room status and guest information.

Coordinate with Housekeeping, F&B, Engineering and other departments.

Ensure proper shift handovers, reports and Front Office documentation.

Monitor billing, cash handling and adherence to hotel SOPs.

Maintain high standards of guest service, grooming and operational discipline.

Support training and development of Front Office team members.

Candidate Requirements

Minimum 4–8years of Front Office experience, preferably in a hotel.

Previous experience in a supervisory/leadership role preferred.

Good communication and guest-handling skills.

Strong knowledge of Front Office operations and hotel PMS.

InnKey software knowledge/experience will be an added advantage.

Good team management and problem-solving abilities.

Graduate/Diploma in Hotel Management or equivalent qualification.

Willingness to work in rotational shifts. Knowledge of Innkeys software will be preferable.

Interested candidates can share their CV at

hr.fr.dadar@fernhotels.com

Pay

₹20,297.11 - ₹45,017.78 per month

Benefits

Food provided

Leave encashment

Paid sick time

Work Location

In person