Assistant cafe manager

Job Description – Assistant Café Manager

Position

Assistant Café Manager

Department

Operations

Location

Patna, Bihar

Employment Type

Full-Time

Reports To

Café Manager / Outlet Manager

Job Summary

We are looking for a responsible and customer-focused Assistant Café Manager to support the Café Manager in the smooth and efficient day-to-day operations of the outlet. The role involves supervising staff, maintaining service standards, handling customer concerns, monitoring inventory, and ensuring overall operational excellence.

Key Responsibilities

• Assist the Café Manager in managing the daily operations of the outlet.
• Supervise and coordinate the activities of service, kitchen, cleaning, and support staff.
• Ensure smooth opening and closing of the outlet as per operational requirements.
• Maintain high standards of customer service, food quality, hygiene, and cleanliness.
• Handle customer queries, complaints, and feedback professionally and ensure timely resolution.
• Monitor staff attendance, grooming, discipline, performance, and shift schedules.
• Allocate duties and ensure adequate staff deployment during peak hours.
• Monitor inventory levels, stock movement, wastage, and proper storage of products.
• Coordinate with the kitchen and service teams to ensure timely and accurate order execution.
• Ensure compliance with company SOPs, food safety standards, and operational guidelines.
• Assist in cash handling, billing, daily sales reconciliation, and closing procedures.
• Monitor outlet sales and support the Café Manager in achieving daily and monthly targets.
• Maintain proper records of stock, wastage, sales, staff-related matters, and operational issues.
• Coordinate with the management and other departments regarding maintenance, supplies, and operational requirements.
• Train and guide team members on service standards, SOPs, and customer handling.
• Ensure the outlet is well-maintained and presentable at all times.
• Support promotional activities and initiatives to improve sales and customer experience.
• Take charge of the outlet in the absence of the Café Manager.
• Perform any other operational responsibilities assigned by the management.

Skills \& Qualifications

• Graduate in any discipline; hospitality/management qualification will be an advantage.
• 1–3 years of experience in café, restaurant, QSR, hospitality, or food \& beverage operations.
• Good knowledge of restaurant/café operations and customer service.
• Strong team-handling and communication skills.
• Basic knowledge of inventory management, billing, and cash handling.
• Good problem-solving and decision-making abilities.
• Comfortable working in rotational shifts, weekends, and holidays.
• Proficiency in basic MS Office/POS systems is preferred.

Key Competencies

• Team Leadership
• Customer Service
• Communication Skills
• Operational Management
• Problem Solving
• Inventory Control
• Staff Supervision
• Time Management
• Attention to Detail
• Sales \& Target Orientation

Pay

₹20,000.00 - ₹22,000.00 per month

Work Location

In person