Sales Coordinator

About the Role Matrix Kitchen Makers is looking for a Sales Coordinator to manage customer enquiries, quotations, sales follow-ups and order coordination. The ideal candidate should be a confident communicator, good at follow-ups, organized, and passionate about converting enquiries into business. Key Responsibilities • Handle customer enquiries through phone calls, WhatsApp and email. • Understand customer requirements and prepare accurate quotations. • Coordinate with vendors to obtain product prices, specifications and availability. • Send quotations and actively follow up with customers to convert enquiries into orders. • Maintain enquiry, quotation and follow-up records. • Research new products, equipment and vendors in the market. • Process confirmed orders and prepare Proforma Invoices (PI). • Coordinate with the factory/production team for order execution. • Track orders from confirmation through production to dispatch. • Coordinate with the accounts team for invoicing and payment-related requirements. • Maintain good relationships with customers and ensure timely communication. What We Are Looking For • Minimum 2 years of experience in sales, inside sales or sales coordination. • Excellent communication and customer-handling skills. • Strong follow-up and convincing abilities. • Good knowledge of MS Excel, Email and WhatsApp. • Good numerical and commercial understanding. • Organized and capable of handling multiple enquiries simultaneously. • Positive attitude, willingness to learn and ability to take ownership. • Experience in B2B sales, commercial kitchen equipment, hospitality, engineering or similar industries will be an advantage. Why Join MKM? • Good salary package • Performance-based incentives • Opportunity to grow in a fast-growing commercial kitchen business • Learn about commercial kitchen equipment, B2B sales and project coordination • Professional and growth-oriented work environment