Customer Relationship Manager (CRM)

Job Description – Client Relationship Manager (CRM)Position: Client Relationship ManagerLocation: Chandigarh / Zirakpur

Experience

1–3 Years

Job Overview

We are looking for a Client Relationship Manager who will be responsible for maintaining strong relationships with existing clients, ensuring smooth post-sales service, resolving client queries, and supporting client retention. The candidate should be proactive, polite, confident in communication, and comfortable with regular client follow-ups.

Key Responsibilities

Manage and maintain relationships with existing clients after order confirmation.

Ensure all client requirements and commitments are fulfilled on time.

Provide excellent after-sales service and ensure high client satisfaction.

Stay in regular contact with clients and collect genuine feedback.

Handle clients from the time of order confirmation until payment collection.

Follow up with clients regarding pending payments and other requirements.

Understand and resolve client queries, concerns, and complaints promptly.

Act as the primary point of contact between the client and the company.

Escalate complex issues to the concerned department/management when required.

Provide clients with relevant information about company products/services.

Take proactive steps to maintain long-term client relationships and improve retention.

Coordinate internally with relevant teams to ensure smooth execution of client requirements.

Be available for client calls and follow-ups as required.

Key Skills & Competencies

Excellent verbal and written communication skills.

Polite, professional, and client-friendly personality.

Strong follow-up and relationship-management skills.

Proactive approach toward client requirements.

Ability to understand client concerns and respond appropriately.

Good problem-solving and coordination skills.

Thorough understanding of company products/services.

Ability to handle multiple clients and follow-ups simultaneously.

Comfortable handling client calls and communication.

Strong focus on customer satisfaction and retention.

Important Role Expectations

The CRM will be expected to coordinate closely with the MD/Management 2–3 times a week to understand important client queries and requirements.

The role requires active involvement in client retention and relationship building.

Candidates should be comfortable with regular client communication and follow-ups.

Preferred: Candidate should ideally reside within approximately 30–45 minutes of the office for ease of coordination and availability.

Ideal Candidate

The ideal candidate should be presentable, confident, polite, proactive, and relationship-oriented, with strong communication and follow-up skills. Experience in client servicing, customer relationship management, sales coordination, hospitality, events, real estate, or similar client-facing roles can be considered.

Pay

₹30,000.00 - ₹40,000.00 per month

Work Location

In person