Operations Service Executive

Tankup Engineers Limited · Lucknow

Pagaar₹16,000–30,000mahina, jaisa likha hai

KahanLucknowUttar Pradesh

TypeFull time

Posted28 Sep17 din pehle, SimplyHired se

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Sales supportAfter-sales serviceMicrosoft ExcelOperations managementSalesCustomer serviceProject coordinationMicrosoft OfficeBachelor's degreeOrganisational skillsDiplomaCommunication skills

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Position: Operations Service Executive
Vacancy: 01
Location: 1262 SA, Goyala Industrial Area, Dewa Road, Chinhat, Lucknow, UP -226019
Compensation: Up to ₹30,000 CTC per month
Priority: Local candidates from Lucknow will be given higher preference.
Education: ITI/ Diploma or Graduate from any discipline.

Key Responsibilities

Manage end-to-end after-sales service operations, ensuring timely resolution of customer issues in line with service standards.

Act as the first point of contact for service-related queries, handling high call volumes with patience and professionalism.

Identify service issues, investigate root causes, and escalate complex cases to technical/operations teams for quick resolution.

Coordinate with logistics and spare parts teams to ensure accurate order processing and timely delivery.

Track service requests and follow up to meet internal quality benchmarks.

Build strong customer relationships through proactive communication and regular follow-ups.

Support seniors in handling escalations and difficult customer interactions.

Prepare daily service reports and assist senior managers in execution activities.

Coordinate communication between clients and project teams, managing the full product cycle for retail clients.

Requirements

Proven experience in customer service, after-sales support, or service operations management.

Strong problem-solving skills with the ability to investigate root causes and drive resolutions.

Excellent verbal and written communication skills.

Ability to handle high call volumes calmly and professionally.

Experience coordinating with cross-functional teams (logistics, finance, store, technical, operations).

Strong organizational skills with attention to detail in scheduling and project coordination.

Proficiency in MS Office/Excel.

Pay: ₹16,000.00 - ₹30,000.00 per month

Benefits

Provident Fund

Application Question(s)

What is your Permanent Location ?

What is your current salary ?

Education

Diploma (Preferred)

Experience

After-sales service: 1 year (Required)
Work Location: In person

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