Source to Pay Business Process Expert

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Business Process Experts (BPE) are responsible for shaping, measuring and continuously improving process elements to deliver business value. The role partners with the Business Process Owner (BPO) and other BPEs to manage the current process (including ensuring proposed changes are aligned to the intended future state), define the future end‑to‑end process vision and roadmap, ensuring high‑quality, well‑controlled and user‑centric processes are created, and drive the transition from current state to future state through disciplined execution, strong governance and effective change delivery. They support the BPO in maximising value delivery through rigorous performance management, adoption oversight and continuous improvement activities, to ensuring that committed benefits are realised and sustained.

Design Plan and Coordination

Collaborate with the BPO and the relevant function(s)/operating units to ensure design meets requirements and strategic objectives.

Facilitate workshops to gather input, feedback, and socialise recommendations made with the functions/operating units to refine and finalise process design in partnership with the BPO and other BPEs.

Collaborate with the BPO to document “to be” processes; and support evaluation of “as is” processes identifying bottle necks, inefficiencies, and duplication.

Drive decisions through relevant governance forums, ensuring decisions are communicated to stakeholders in a timely manner.

Align designs with programme timelines and milestones, ensuring coordination with other functional areas and interdependent programmes.

Readiness for Delivery

Support the Functional Leader in evaluating the preparedness of their functional area for programme delivery, identifying any gaps and proposing solutions.

Support the business change team in understanding people implications for the change and defining and delivering relevant interventions to create conditions for successful adoption.

Create appropriate documentation for new processes; partnering with Training & Adoption team to develop appropriate training/upskilling for colleagues to support adoption and benefit realisation.

Managing Transition phases

Partner with the Business Continuity Manager to establish and manage interim operating states to support business continuity during the change.

Collaborate with operational teams to design and implement interim processes, ensuring minimal disruption to existing operations.

Ensure that plans are in place to transition from interim states to permanent processes in a sustainable way.

Stakeholder Engagement

Foster effective relationships with stakeholders, ensuring alignment and collaboration.

Communicate effectively, adapting messaging for different audiences to ensure clarity and engagement in the programme objectives.

Champion the interest of the process vision, ensuring priorities are reflected in programme decision-making and feedback loops are effective.

Embed performance management and controls by defining KPIs, monitoring adoption/outcomes and driving continuous improvement to realize and sustain benefits.

Process Ownership

Own the Source-to-pay direct procurement process - using detailed process mapping and tools

Establish and maintain process KPIs

Ensure consistent process execution across regions, categories, and business units.

Govern process changes and improvement initiatives.

Process Improvement

Drive standardisation, and harmonisation of purchasing process globally.

Identify, ideate and support through the opportunities to improve user experience, reduce cycle times, and eliminate non-value-added activities.

Lead continuous improvement and transformation initiatives across the direct procurement value stream.

Benchmark processes and bring best practices.

Stakeholder Leadership

Influence senior stakeholders to align on process standards, investments, and priorities.

Build strong partnerships across QSC, Procurement, Trading Partners, Finance, HBS, and D&T.

Experience and Key Competencies

15+ years of relevant experience working in complex, global organizations, ideally within Consumer Health, or FMCG sectors.

Strong functional experience & understanding in Material Planning process: inbound of materials for manufacturing purposes, adherence of planning principles to portfolio segmentation (SAP Agreements, safety corridors, Consignment, Subcontracting), capability matrix for the Material Planning personas, Master Data archetypes for the execution of the Mat. Planning operations, keep supply chain running in line with GxP rules and avoiding compliance risks

Extensive experience in mapping processes.

Ability to operate across functions and geographies.

Structured problem solving and sound judgement; able to assess impacts across functions, manage risks and make informed recommendations.

Hands on experience in SAP / ERP platform is a must. S4 Hana implementation experience is a plus

Strong analytical skills

ability to analyze complex processes, understand workflow patterns, and identify inefficiencies.

Experience with procurement