Customer Care & D2C Operations Executive

Customer Care & D2C Operations ExecutiveAbout the Role

VEDA is looking for a Customer Care & D2C Operations Executive to manage customer interactions and day-to-day order operations. The role will involve order verification, customer support, logistics coordination, returns/RTO management and ensuring smooth execution of D2C orders.

Key Responsibility Areas (KRAs)

Order Verification

Call and verify COD orders, confirm customer/address details, and identify duplicate or suspicious orders.

Customer Support

Handle customer queries and complaints via phone, WhatsApp and email, ensuring timely resolution.

Order & Logistics Operations

Track orders, coordinate with warehouse and logistics partners, and resolve delivery-related issues.

Returns & RTO Management

Monitor cancellations, returns, replacements and RTOs, and follow up to ensure closure.

MIS & Operations

Maintain daily order/customer records and coordinate with internal teams to ensure smooth D2C operations.

Candidate Profile

1–3 years of experience in customer care, e-commerce or D2C operations.

Excellent communication, follow-up and problem-solving skills.

Comfortable with Excel/Google Sheets and WhatsApp.

Highly organised, proactive and detail-oriented.

Prior experience with Shopify, Amazon or other e-commerce platforms is a plus.

Candidates residing in Mumbai’s western suburbs preferred, particularly Andheri, Vile Parle, Juhu, Santacruz, Goregaon and nearby areas.

Pay

₹10,850.51 - ₹15,000.00 per month

Benefits

Flexible schedule

Work from home

Work Location

In person