Export/ Import Merchandiser

Job Description

We are looking for an experienced Export/Import Merchandiser to handle customer coordination, order processing, production follow-up, documentation, and shipment coordination for export/import orders.

Interested candidates are requested to email their CVs to – hr@sgagifts.in

Key Responsibilities

Handle export and import orders from order confirmation to final delivery.

Coordinate with international customers regarding orders, product specifications, pricing, samples, and delivery schedules.

Prepare and maintain order sheets and shipment schedules.

Coordinate with production, purchase, quality, warehouse, and logistics teams.

Follow up with factories/vendors regarding production status and delivery timelines.

Monitor production and ensure orders are completed as per customer requirements.

Coordinate sample development, approvals, and modifications.

Check product specifications, quantities, packing requirements, and quality standards.

Coordinate with freight forwarders, CHA/customs agents, shipping companies, and courier companies.

Prepare and verify export/import documentation such as

Commercial Invoice

Packing List

Purchase Order

Shipping documents

HAWB/MAWB, where applicable

Bill of Lading/Airway Bill

Certificate of Origin

Other export/import-related documents

Track shipments and update customers regarding dispatch and delivery.

Maintain proper records of orders, shipments, documents, and customer correspondence.

Coordinate with accounts team regarding invoices and payment-related documentation.

Handle customer complaints and coordinate internally for resolution.

Ensure timely completion of orders and shipments.

Skills Required

Experience in export/import merchandising.

Good knowledge of export documentation and shipping procedures.

Knowledge of Incoterms and basic international trade procedures.

Good knowledge of MS Excel and email communication.

Strong follow-up and coordination skills.

Good English communication skills.

Ability to coordinate with customers, suppliers, factories, freight forwarders, and internal teams.

Attention to detail and ability to work under deadlines.

Preferred

Experience in handicrafts, jute products, bags, textiles, home décor, or similar products.

Pay

₹30,000.00 - ₹40,000.00 per month

Work Location

In person