Senior Specialist - HR Operations, Design and Delivery

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

About the Role

We are seeking an experienced Learning Designer & Facilitator who can create and deliver effective employee learning experiences for JLL. Working with our Design and Delivery team, you'll contribute to talent and development programming that supports JLL's growth agenda. This role combines instructional design expertise with facilitation capabilities to develop engaging learning solutions and bring them to life for our global workforce.

What this job involves

Learning Design & Development

Enhance learning materials using JLL brand standards; create engaging visual experiences that support learning objectives

Build interactive e-learning modules using Articulate Rise, Storyline, Synthesia, and other authoring tools

Transform PowerPoint presentations into e-learning and micro-learning elements

Redesign face-to-face training for virtual delivery formats

Develop graphics, audio, and video content to enhance learning experiences

Design assessment components including quizzes and interactive elements; analyze results to improve content

Adapt materials for JLL's J10 languages while maintaining consistent learning outcomes

Prepare and publish content to learning management systems; configure tracking settings

Ensure functionality across devices and platforms; maintain consistent user experience

Training Facilitation & Delivery

Deliver programs across talent development products, including Professional Skills, Onboarding, and Performance Cycle for various audiences including individual contributors, HR, and People Managers

Apply adult learning theories and JLL's brand/learning standards during delivery

Facilitate training both virtually and in-person; regional/local travel may be required depending on business needs

Maintain delivery standards in accordance with NPS metrics and qualitative feedback

Apply knowledge of talent & development subject areas to facilitate meaningful discussions

Demonstrate cross-cultural competence and ability to adapt communication styles to diverse audiences

Continuous Improvement

Evaluate training effectiveness and suggest improvements

Stay informed of industry trends and best practices in learning design and facilitation

Support the creation and updating of training content based on feedback

Develop business acumen to align L&D initiatives with business objectives

Key Skills

Exceptional English communication skills (both written and spoken), with the ability to engage key stakeholders without slang or casual language

Experience applying brand guidelines to learning materials

Expertise with Articulate Rise, Storyline, or similar authoring tools

Ability to redesign PowerPoint content into interactive e-learning formats

Skills in creating/editing graphics, audio, and video assets

Experience with video creation tools (e.g., Synthesia, Articulate, etc.)

Ability to design effective quizzes and knowledge checks

Experience publishing content to Learning Management Systems

Understanding of content translation processes for multiple languages

5-7 years of experience in facilitating soft skills training programs

Excellent presentation and facilitation skills

Understanding of adult learning principles

Strong attention to detail and quality assurance mindset

Effective collaboration with stakeholders and subject matter experts

Ability to manage priorities and meet deadlines

Global mindset when approaching design solutions

Sound like you? In this role, you're required to be

Committed to staying informed about industry trends

Culturally aware with inclusive communication abilities

Clear in communication with strong organizational skills

Detail-oriented with the ability to work towards tight deadlines

Highly organized and self-motivated

Able to work in a fast-paced environment with constant deadlines

Adaptable in delivering training programs to diverse audiences

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a suppo