Recovery Executive

Collection Executive

About the Role

We are looking for a responsible and target-oriented Collection Executive to manage outstanding payments, communicate with customers regarding pending dues, and ensure timely collection of payments.

Key Responsibilities

Contact customers through calls, WhatsApp, and other communication channels regarding pending payments.

Follow up with customers for outstanding and overdue payments.

Clearly communicate payment due dates, outstanding amounts, and payment options.

Maintain regular follow-ups and payment records in CRM/Excel.

Handle customer queries and payment-related concerns professionally.

Negotiate suitable payment schedules where applicable, as per company policies.

Track promised payments and ensure timely follow-up.

Coordinate with the accounts/finance team regarding payment status.

Maintain accurate records of collections, pending payments, and customer commitments.

Achieve monthly collection and recovery targets.

Escalate long-pending or difficult cases to the reporting manager.

Ensure professional and respectful communication with customers at all times.

Requirements

Good communication and interpersonal skills.

Confident in speaking with customers over phone.

Good follow-up and negotiation skills.

Target-oriented and self-motivated.

Basic knowledge of MS Excel/Google Sheets and CRM.

Ability to handle customer objections and payment-related concerns professionally.

Good organizational and record-keeping skills.

Job Types

Full-time, Fresher

Pay

₹18,857.86 - ₹25,182.46 per month

Benefits

Leave encashment

Paid sick time

Education

Higher Secondary(12th Pass) (Required)

Language

English (Required)

Location

Noida, Uttar Pradesh (Required)

Work Location

In person