Supervisor, Customer Experience

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description

Assists others in achieving goals.

Broad technical expertise and industry knowledge.

Ability to manage hiring and termination actions and training for multiple employees.

Manages performance appraisals and pay reviews for team members.

Accountable for functional, operational, and program management.

General Profile.

Supervises daily tasks of the business, technical support and production teams

Responsible for team results

Works within established precedents and practices.

Evaluates and organizes information to solve for problems and challenges

Ability to work without supervision.

Functional Knowledge

Comprehensive understanding of processes, procedures, systems, and concepts.

Business Expertise

Ability to coordinate team efforts to achieve overall company and client goals.

Impact

Directly impacts the quality of services provided

Supports and trains team members to impact end user experiences

Leadership

Provides supervision including coaching and quality checks to support associate progress

Problem Solving

Solves problems and evaluates possible solutions using past technical experience.

Interpersonal Skills

Strong communication skills to share ideas and information.

Responsibility Statements

Looking for 5 years experience and 2 years into team handling with Internation Voice (Inbound/outbound).

Candidates with excellent communication skills are preferred.

Candidates with International & Domestic voice experience in Health care insurance industry for international client would be added advantage.

Compute complex information with good analytical skills.

Ability in problem solving, good listening, writing, and reasoning.

Preferred candidates should be willing to work with International BPO Industry.

Willing to work in permanent night shifts (US time zones).

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.