Front Desk Executive

Front Office Executive

Company

Touchwood Bliss Resort

Work Location

Touchwood Bliss Resort, Igatpuri, Nashik, Maharashtra

Department

Front Office / Guest Relations

Position

Front Office Executive

Reporting To

Front Office Manager / General Manager – Bliss

Employment Type

Full-Time

The Front Office Executive will be responsible for managing the front desk, welcoming guests, handling check-in/check-out, assisting with reservations and guest queries, coordinating with internal departments, and ensuring a smooth and positive guest experience throughout the stay.

Key Responsibilities

Guest Reception \& Experience

• Welcome and greet guests professionally and warmly.
• Handle guest check-in and check-out procedures efficiently.
• Provide accurate information regarding resort facilities, services, activities, and timings.
• Assist guests with queries, requests, and service-related concerns.
• Maintain a high standard of guest interaction and hospitality.

Front Desk Operations

• Maintain accurate guest records and registration details.
• Handle room allocation and coordinate room readiness with Housekeeping.
• Manage front-office documentation and daily reports.
• Maintain proper records of guest requests, complaints, and resolutions.
• Ensure the reception area remains clean, organized, and presentable.

Reservations \& Coordination

• Assist with room reservations, modifications, cancellations, and booking enquiries.
• Coordinate with the Reservations/Sales team regarding guest bookings.
• Verify booking details, payment status, inclusions, and special requests.
• Ensure smooth coordination for VIP, group, wedding, and event guests.

Interdepartmental Coordination

• Coordinate with Housekeeping for room status and room readiness.
• Coordinate with F\&B, Maintenance, Security, Events, and other departments for guest requirements.
• Communicate guest requests promptly to the concerned department.
• Follow up until the guest requirement is successfully resolved.

Guest Complaint Handling

• Listen to guest concerns patiently and professionally.
• Resolve routine guest complaints within the scope of authority.
• Escalate critical issues to the Front Office Manager / General Manager.
• Maintain proper records of complaints and corrective actions.
• QUALIFICATIONS
• Graduate/Diploma in Hotel Management, Hospitality, Travel \& Tourism, or a related field.
• Freshers may be considered; prior experience in a hotel/resort/front-office role will be an advantage.
• Good communication and interpersonal skills.
• Basic knowledge of MS Office and hotel/reservation software is preferred.
• Good command of English and Hindi; Marathi will be an advantage.

Pay

₹15,000.00 - ₹22,000.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Internet reimbursement
• Paid sick time

Work Location

In person