Front Office Associate

Guest Check-In and Check-Out

Welcome guests upon arrival.

Assist with the check-in and check-out processes.

Provide information about hotel amenities, services, and policies.

Guest Assistance

Address guest inquiries, requests, and complaints promptly and professionally.

Arrange transportation, tours, and other services as requested.

Offer assistance with luggage and room orientation.

Problem Resolution

Resolve guest issues and complaints, striving to find satisfactory solutions.

Act as a liaison between guests and various hotel departments to resolve issues efficiently.

Communication:Maintain clear and effective communication with guests through various channels, such as in-person, phone, email, or messaging apps.

Keep guests informed about hotel events, promotions, and activities.

Concierge Services

Provide concierge services, including restaurant reservations, ticket bookings, and local recommendations.

Assist guests with directions and maps.

VIP and Special Services

Identify VIP guests and provide personalized services and amenities to enhance their stay.

Coordinate special requests, such as room preferences or dietary needs.

Guest Feedback

Collect guest feedback and reviews to gauge satisfaction levels.

Use feedback to make improvements and address recurring issues.

Record Keeping

Maintain guest records and profiles in the hotel's system.

Keep track of guest preferences and special requests for future visits.

Billing and Payment

Handle guest billing inquiries and ensure accuracy in charges.

Assist with payment processes and invoicing, if required.

Safety and Security

Be vigilant and ensure the safety and security of guests, reporting any suspicious activity.

Provide guidance on hotel safety procedures and emergency exits.

Guest Relations Training

Train and mentor junior staff members in guest relations procedures and standards.

Reporting

Prepare daily or weekly reports on guest interactions, feedback, and issues for management review.

Special Events and Celebrations:Coordinate special events, celebrations, or surprises for guests, such as birthdays or anniversaries.

Multilingual Support

If applicable, provide support to guests in different languages to accommodate international travelers.

Knowledge Update:Stay up-to-date with local events, attractions, and changes in the hotel's services to provide accurate information to guests.

Guest Relations Executives are vital in creating a positive impression of the hotel and ensuring guests have a memorable and enjoyable stay. Their role requires excellent communication skills, problem-solving abilities, and a strong commitment to delivering exceptional customer service.

Job Type

Full-time

Pay

₹15,000.00 - ₹16,000.00 per month

Benefits

• Food provided
• Provident Fund

Work Location

In person