Customer Support Associate

Job Description – Customer Support Associate

Job Title

Customer Support Associate

Location

Hinjewadi, Pune

Department

Customer Support

Experience

0–3 Years

About the Role

We are looking for a customer support associate who will be responsible for handling customer queries, resolving issues, and ensuring a positive customer experience across various communication channels. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-first mindset.

Key Responsibilities

Respond to customer enquiries via phone, email, chat, and social media.

Resolve customer complaints and provide timely solutions.

Maintain accurate records of customer interactions and transactions.

Escalate complex issues to the relevant teams when necessary.

Follow up with customers to ensure issue resolution and satisfaction.

Provide product and service information to customers.

Meet service quality standards, response time targets, and customer satisfaction metrics.

Collaborate with internal teams to improve customer experience.

Stay updated on company products, services, and policies.

Required Skills & Qualifications

Graduate in any discipline.

0–3 years of experience in customer service, customer support, or a related role.

Excellent verbal and written communication skills.

Strong problem-solving and conflict-resolution abilities.

Ability to handle multiple tasks and work in a fast-paced environment.

Basic knowledge of MS Office and CRM tools.

Customer-focused attitude with strong interpersonal skills.

Pay

₹20,000.00 - ₹30,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person