Customer Representative-Hospital-Surat-4.2 LPA

Profile

Customer Representative

Experience

1-3 years in a customer service, front-office, or patient relations role (healthcare background preferred but not mandatory) Freshers with strong communication skills may also be considered Roles

Act as the primary point of contact between patients/attendants and hospital departments Handle patient queries, complaints, and feedback with empathy and professionalism Coordinate with doctors, nursing staff, and administration to ensure smooth patient experience Assist patients and families with admission, discharge, and billing-related queries Maintain patient satisfaction records and escalate unresolved issues to management Handle night-shift emergency coordination and communication Ensure timely follow-ups with patients/attendants as required Qualification

Graduate in any discipline (preference for Hospital Administration, Mass Communication, or related field) Basic computer proficiency (MS Office, hospital management software a plus) Fluency in local language and English/Hindi