Customer Relationship Executive

Key Roles \& Responsibilities

• Lead Generation: Identify and generate new business leads through calls, WhatsApp, email, social media, referrals, and online platforms.
• Research potential customers and businesses that may require the company's services.
• Maintain and regularly update the lead database.
• Customer Calling \& Follow-ups: Make daily outbound calls to prospective clients. Understand customer requirements and explain relevant company services.
• Conduct regular follow-ups with interested and existing prospects.
• Convert enquiries and leads into qualified business opportunities.
• Business Development: Achieve monthly lead-generation and sales targets.
• Develop new customer relationships and identify opportunities for repeat business.
• Pitch the company's services professionally and handle initial negotiations.
• Coordinate with the sales/operations team to move prospects through the sales process.
• Customer Relationship Management: Build and maintain strong, professional relationships with clients.
• Understand customer concerns and ensure timely communication.
• Follow up after service delivery to maintain customer satisfaction and encourage referrals.
• Lead Tracking \& Reporting: Maintain daily records of calls, leads, follow-ups, meetings, and conversions.
• Update CRM/lead sheets regularly. Submit daily/weekly reports to the reporting manager.
• Track the status of every lead from first contact to conversion.
• Market \& Competitor Research: Identify new markets, customer segments, and business opportunities.
• Monitor competitor offerings, pricing, and sales approaches. Share useful market feedback with management.
• Coordination: Coordinate with internal teams for quotations, proposals, onboarding, and client requirements.
• Ensure smooth communication between the customer and the concerned team.
• Attend meetings with prospective clients whenever required.

Desired Skills

• Excellent communication and interpersonal skills
• Good convincing and negotiation ability
• Customer-focused approach Basic knowledge of sales and lead-generation techniques
• Comfortable with calling and follow-ups
• Basic knowledge of Excel/Google Sheets/CRM
• Target-oriented and self-motivated Ability to handle multiple leads systematically

Job Types

Full-time, Fresher

Pay

₹12,000.00 - ₹25,000.00 per month

Benefits

• Health insurance
• Provident Fund

Application Question(s)

• Current CTC?
• Notice Period?

Experience

• Ecommerce Sales: 1 year (Required)

Work Location

In person