Customer Support Executive

ob DetailsPositionCustomer Support ExecutiveProcessNon-Voice (Chat & Email)LocationMohan Estate, New DelhiQualificationGraduate (Mandatory)ExperienceExperience in Vehicle Loan Process (2-Wheeler / 4-Wheeler) Job ResponsibilitiesHandle customer queries related to two-wheeler and four-wheeler loan processes through chat and email. Assist customers with loan applications, documentation, eligibility, and approval status. Resolve queries regarding EMI, repayment schedules, loan disbursement, and outstanding amounts. Provide accurate information about loan procedures and required documents. Coordinate with internal departments to resolve customer issues within the defined TAT. Maintain proper records of customer interactions and ensure customer satisfaction. Candidate Requirements Graduate in any stream (mandatory). Prior experience in vehicle loan processes, preferably in customer support, chat, or email processes. Knowledge of two-wheeler/four-wheeler loans, loan documentation, and EMI procedures. Good written English and communication skills. Basic computer knowledge and ability to handle customer queries professionally.