Customer Relationship Manager (CRM)

SME Care Private Limited · Nagpur

Pagaar₹12,000–15,000mahina, jaisa likha hai

KahanNagpurMaharashtra

TypeFull time

Posted30 Sep17 din pehle, SimplyHired se

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Customer feedback collectionCustomer records maintenanceComputer operationGoogle SheetsCustomer relationship buildingPhone communicationCall loggingClient detail updatesComputer literacyClient enquiry handlingClient record-keeping practicesEnglishClient relationship developmentLocal languageClient feedback collectionBusiness etiquetteDaily operations report preparationRecords managementStakeholder coordinationClient servicesCustomer relationship managementRespectful communicationCustomer service report generationCustomer issue escalationHindiClient communication skillsAccount managementProfessional phone etiquetteAfter-call work proceduresInternal team coordination for issue resolutionInternal communicationCommunication skillsClient liaisonTeam coordinationClient interaction via phone calls

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Company: SME Care Private Limited
Location: Nagpur, Maharashtra
Job Type: Full-Time

Job Summary

SME Care Private Limited is looking for a confident and courteous Customer Relationship Manager (CRM) who can communicate effectively with clients, collect feedback, maintain relationships, and ensure timely follow-ups.

Key Responsibilities

Call existing clients for regular feedback and follow-up

Understand client concerns and coordinate with the internal team

Maintain records of client conversations and feedback

Follow up on pending client requirements

Ensure clients receive timely responses

Update daily calling and feedback reports

Maintain professional and polite communication with clients

Escalate important issues to management

Candidate Requirements

Excellent Hindi and good English communication

Strong telephonic communication skills

Confident, polite and patient while speaking with clients

Basic computer knowledge

Basic Excel / Google Sheets knowledge preferred

Good follow-up and coordination skills

Previous experience in CRM, telecalling, customer service or client coordination preferred

Experience: 1–4 years preferred
Joining: Immediate / within 7 days preferred

Apply if you are comfortable handling regular client calls, follow-ups and feedback independently.

Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person

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