Customer Success Manager

Client Success Manager

Company

Panacorp Software Solutions Pvt. Ltd.

Location

Nagercoil, Tamil Nadu

Experience

3–6 Years

Qualification

MBA / BE / ME

Job Summary

We are looking for a Client Success Manager to manage client relationships, project coordination, CRM activities, team coordination, and service delivery. The candidate should have strong communication, client-handling, follow-up, and team management skills.

Key Responsibilities

• Manage client relationships and ensure customer satisfaction.
• Act as the primary contact for assigned clients.
• Understand client requirements and coordinate with internal teams.
• Monitor project progress, deadlines, and service delivery.
• Coordinate with Technical, Research, Journal, and Support teams.
• Maintain accurate client information and regular CRM updates.
• Track client requirements, pending activities, and project status.
• Follow up with clients regarding project progress and approvals.
• Handle client queries, complaints, and service-related issues.
• Coordinate with teams to resolve client concerns on time.
• Follow up on pending payments and revenue collection.
• Monitor client retention and identify additional service opportunities.
• Conduct regular team follow-ups to ensure timely completion.
• Prepare daily, weekly, and monthly client and project reports.
• Ensure proper documentation of client communication and commitments.
• Support management in improving client satisfaction, service quality, and revenue.

Preferred Profile

• 3–6 years of experience in Client Success, CRM, Customer Relationship Management, Project Coordination, or Business Development.
• Experience in handling clients and internal teams.
• Experience in a service-based, research, education, or software organization is preferred.
• Should be target-oriented, responsible, and capable of managing multiple clients and projects

Pay

₹250,000.00 - ₹350,000.00 per year

Benefits

• Cell phone reimbursement
• Flexible schedule

Work Location

In person