Client Account Manager-3PL Logistics

Mr solution · Delhi

Pagaar₹40,000–50,000mahina, jaisa likha hai

KahanDelhi

TypeFull time

Posted1 Oct8 din pehle, SimplyHired se

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Order fulfilment coordinationQuality indicator monitoringService level reviewsLead generation from existing customersRecord-keepingAccounts receivableCustomer communicationCustomer complaint handlingAdd-on service promotionPeriodic MIS report preparationAfter-sales serviceOperations efficiency analysisCustomer relationship buildingData analysis reportingStakeholder collaborationRegular stakeholder meetingsOperations coordinationSpreadsheetsStakeholder liaisonClient enquiry handlingKey account managementCorporate relationship managementShipment tracking for distribution operationsProviding information to customersCustomer collection follow-upClient record-keeping practicesKPI reportingEscalation managementInternal team coordination for query resolutionGap analysisRegular client review meetingsCross-departmental liaisonMetrics reportingClient relationship developmentAfter-sales issue resolutionClient needs assessmentCollaboration with business operationsHandling dissatisfied clientsSLA compliance reportingMonitoring partnership performanceCross-sellingClient invoicingQuality assuranceTransportation managementAchieving service-level targetsSLA adherenceDistribution organisation experienceContinuous improvementReport and presentation preparationClient servicesQuality improvementService delivery statistics reportingCustomer relationship managementInvoice reconciliationStakeholder reportingManagement information systemsClient retention strategyService level managementClient negotiationService level analysisCustomer service report generationProblem identificationClient status updatesAccount management conversationsManagement reportingMultidisciplinary collaborationBilling issue enquiriesOrder processingClient communication skillsDocumentation handlingAccount managementInternal team coordination for issue resolutionProcess managementBillingCommunication skillsClient liaisonSLA monitoringPerformance measurementTeam coordinationKPI analysisCross-functional communicationIssue reportingOperational performance reportingService level agreement managementCustomer reportingStakeholder management

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Job Description – CAM

Position: CAM (Client Account Manager)
Industry: 3PL / Logistics
Location: Okhla, New Delhi
Experience: 3–6 Years
Employment Type: Full-Time
Salary: ₹40,000 – ₹50,000 per month
Contact via WhatsApp: -9899061997

Job Summary

We are looking for an experienced Client Account Manager (CAM) to manage key client accounts and ensure smooth end-to-end logistics operations. The candidate will act as the primary point of contact for clients and coordinate with internal operations, warehouse, transportation and customer service teams to ensure service quality and client satisfaction.

Key Responsibilities

Manage day-to-day relationships with assigned 3PL clients/accounts.

Act as the primary point of contact for client communication and operational coordination.

Understand client requirements and ensure timely execution of logistics services.

Coordinate with warehouse, transportation, inventory and operations teams.

Monitor order processing, dispatches, deliveries, returns and other logistics activities.

Track SLA/KPI performance and ensure agreed service levels are maintained.

Prepare and share regular MIS, operational and performance reports with clients.

Handle client escalations and coordinate with internal teams for timely resolution.

Conduct regular client reviews and provide updates on operational performance.

Identify service gaps and implement corrective actions.

Coordinate billing, invoicing and reconciliation with the finance team.

Monitor pending payments and resolve billing-related queries with clients.

Support contract/SOP implementation and ensure adherence to agreed processes.

Identify opportunities for improving operational efficiency and client experience.

Maintain proper documentation of client requirements, complaints, action plans and performance metrics.

Support business retention and identify opportunities for additional services with existing clients.

Required Skills

Strong experience in 3PL / logistics / supply chain operations.

Excellent client relationship and account management skills.

Good understanding of warehousing, transportation and distribution processes.

Knowledge of SLA, KPI, MIS and operational reporting.

Strong communication and negotiation skills.

Good command of MS Excel and reporting tools.

Strong problem-solving and escalation-management abilities.

Ability to coordinate effectively with multiple internal and external stakeholders.

Candidate Profile: -3–6 years of relevant experience in 3PL, logistics, supply chain or client account management.

Experience handling B2B/B2C logistics accounts will be preferred.

Candidates with experience managing key accounts and large-volume logistics operations will have an advantage.

Should be comfortable working in a fast-paced logistics environment.

Immediate/short-notice joiners can be preferred.

Regards

Neha

9899061997

Pay: ₹40,000.00 - ₹50,000.00 per month
Work Location: In person

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