Front Office Executive

The Trios Hotel · Kochi

Pagaar₹18,000mahina, jaisa likha hai

KahanKochiKerala

TypeFull time

Posted1 Oct9 din pehle, SimplyHired se

Kaam ne check kiya

Fee, deposit ya paise maangne ke nishaan nahi

Achhi English chahiye, bolne aur likhne mein

Din ka kaam

Gaadi ya licence nahi chahiye

Jo skills maange hain32 likhe hain

Customer feedback collectionDiploma – Hotel ManagementGuest check-in and check-outWalk-in client managementCustomer complaint handlingEmail communicationResort experienceResort hotel experienceInbound customer enquiry call handlingTourismPhone communicationGreeting customersClient enquiry handlingHotel and accommodation guest check-inInbound voiceMalayalamCross-departmental liaisonEnglishLocal languageHandling dissatisfied clientsClient feedback collectionHotel and accommodation guest check-outClient servicesUpdating inventory recordsHindiDiplomaProfessional phone etiquetteBillingReception managementClient interaction via phone callsFront office managementReservation management

Is job ke baare mein

Candidates with a certificate / diploma in Hotel Management or Travel and Tourism. Minimum 1-year experience in a 3-star hotel or resort in a similar role. Fluent in Speaking English and Malayalam. Speaking Hindi is an advantage. Age: 19 to 30 years.

Greeting guests at the front office and hotel lobby. Receive walk-in guests at the front office and respond to reservation inquiries. Replying to reservations and other inquiries via. phone and e-mails in a professional manner. Check-in, check-out, and billing as per Front office Operation Systems and Procedures. Maintaining and updating Form-B and Form-C for foreign guests as per regulations. Maintaining room inventory records and updating OTA and channel partner. Coordination with other departments in the Hotel. Handle guest requests and complaints in a courteous manner to maintain guest satisfaction. Collect guest feedback. Reporting to Front Office Supervisor.

Any other tasks as assigned by Front Office Supervisor.

Salary: Rs 18,000.00 per month plus incentive, shared staff accommodation, food, uniform and laundry.
Job Type: Full-time
Pay: ₹18,000.00 per month

Benefits

Food provided

Paid time off

Work Location: In person

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