CPU Manager Operations - Gurgaon

Job Title

CPU Manager (Operations)

Function

Operations

Reports To

Regional Manager – CPU (Operations)

Location

GGE

Travel Required

25% þ 50% 75%

About DHL Blue Dart Express India

At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—Blue Dart is where you belong.

Position Overview

The CPU Manager is accountable for end-to-end operational performance of the assigned Central Processing Unit, ensuring timely, accurate and cost-efficient processing of shipments in line with network cut-offs and service commitments.

The role owns daily CPU execution including inbound and outbound processing, sorting, shift planning, manpower deployment, productivity, shipment accuracy, facility readiness and adherence to standard operating procedures.

Leads Shift Executives, Processing Supervisors and support teams to ensure smooth movement of shipments through the CPU and timely handover to downstream Air, Surface and Last Mile networks.

The role works closely with the Regional CPU Manager and line Operations teams to deliver throughput, turnaround time, productivity, processing quality and cost targets, while supporting automation, process improvement and peak-readiness initiatives.

Job Purpose

To manage a high-performing CPU operation by ensuring timely processing, accurate sorting, optimum manpower and infrastructure utilization, adherence to network cut-offs and continuous improvement in productivity, quality and cost per shipment.

Key Roles & Responsibilities

Operational Leadership

Own day-to-day performance of the CPU across all shifts.

Translate regional CPU plans and network requirements into daily operating plans.

Ensure uninterrupted processing flow across inbound, sorting, processing and outbound activities.

Drive adherence to defined network cut-offs and service commitments.

Ensure CPU readiness for daily, seasonal and peak-volume requirements.

Escalate capacity, manpower, equipment or infrastructure constraints proactively to the Regional CPU Manager.

People Leadership & Shift Management

Lead Shift Executives, Processing Supervisors and support teams.

Plan manpower and shifts in line with hourly and daily shipment volumes.

Ensure appropriate deployment across sorting, scanning, processing and loading activities.

Drive accountability, productivity and operating discipline across shifts.

Build team capability through coaching, training and structured performance reviews.

Maintain contingency plans for absenteeism, sudden volume spikes and peak periods.

Promote a strong culture of safety, quality and continuous improvement.

Processing & Throughput Management

Own inbound and outbound processing performance of the CPU.

Ensure shipments are processed within defined turnaround time and network cut-offs.

Monitor hourly throughput and dynamically redeploy manpower and resources as required.

Drive load balancing across shifts, workstations and processing streams.

Ensure timely sort completion and dispatch readiness.

Prevent processing backlogs and proactively resolve volume accumulation.

Maintain shipment connectivity to downstream Air, Surface and Last Mile networks.

Sort Quality & Shipment Accuracy

Ensure accurate shipment sorting, scanning and routing.

Monitor missorts, misroutes, processing errors and shipment exceptions.

Drive root-cause analysis and corrective actions on recurring quality defects.

Ensure physical-to-system shipment reconciliation.

Improve scan compliance and shipment visibility.

Drive reduction in damages, handling defects and rework.

Pickup & Customer Connectivity

Ensure pickup commitments for customers tagged to the CPU are executed reliably.

Monitor pickup adherence and timely processing of customer shipments.

Coordinate with First Mile teams to address pickup delays and volume fluctuations.

Ensure customer loads are processed within committed operational cut-offs.

Support improvement in pickup productivity and cost.

Escalate recurring customer-specific operational constraints for resolution.

Productivity & Manpower Optimization

Drive shipments-per-man-hour productivity across all shifts.

Align manpower deployment to actual workload and shipment volumes.

Reduce avoidable overtime, idle manpower and excess handling.

Monitor productivity by activity, shift and team.

Identify opportunities for flexible manpower deployment and process simplification.

Improve labour productivity without compromising quality or service.

Infrastructure & Capacity Management

Monitor CPU capacity utilisation and identify emerging capacity constraints.

Ensure infrastructure, material-handling equipment and workstations remain operationally ready.

Coordinate with Engineering / Facilities teams on breakdowns and preventive maintenance.

Support layout improvements and workflow redesign to improve movement and processing efficiency.

Provide inputs for capacity expansion and infrastructure enhancement.

Ensure peak-period capacity readiness through advance planning.

Automation