Customer Support Representative

Customer Support Executive – (Junior)

Brand

VibeCrafts

Location

Sector 8, Noida

Experience

1–3 Years

Salary

Up to ₹24,000 In-Hand per month

Working Days

6 Days a Week

Shift Timing

10:00 AM – 7:00 PM

Joining

Immediate Joiners Preferred

Interview

Face-to-Face

About VibeCrafts

VibeCrafts is an e-commerce brand specializing in home décor, furniture, paintings, mirrors, lighting, wall décor and lifestyle products. We are looking for a customer-focused Junior Customer Support Executive to handle customer queries and provide support through calls, chats and emails.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries through calls, live chats and emails.
• Assist customers with order status, delivery delays, cancellations, returns, refunds and replacement requests.
• Resolve customer complaints and ensure timely follow-ups.
• Coordinate with warehouse, dispatch and logistics teams to resolve order-related issues.
• Provide accurate product and order-related information to customers.
• Maintain records of customer interactions, complaints and resolutions.
• Escalate unresolved issues to the concerned team when required.
• Ensure a positive customer experience and maintain service quality.
• Follow company processes and meet customer support targets.

Required Skills \& Qualifications

• 1–3 years of relevant customer support experience.
• Experience in e-commerce customer support is preferred.
• Hands-on experience handling calls, chats and emails is required.
• Fluent English communication is mandatory, both spoken and written.
• Good communication skills in Hindi are also required.
• Basic understanding of order processing, delivery issues, returns, refunds and cancellations.
• Good computer skills and familiarity with CRM or ticketing tools is preferred.
• Strong problem-solving skills, patience and a customer-friendly attitude.
• Ability to coordinate with internal teams and manage customer concerns professionally.

Working Details

• Salary: Up to ₹24,000 In-Hand per month.
• Experience: 1–3 Years.
• Working Days: 6 days a week.
• Shift: 10:00 AM – 7:00 PM.
• Work Location: Sector 8, Noida.
• Interview Process: Face-to-Face.

Important – Please Read Before Applying

• Candidates with 1–3 years of relevant experience are preferred.
• Freshers are not preferred for this position.
• Fluent English communication is mandatory.
• Experience handling calls, chats and emails is required.
• Candidates must be comfortable with the salary offered, 6-day working schedule and shift timing.
• Candidates available to join immediately are preferred.

Interested candidates who meet the above requirements are encouraged to apply.

Pay

Up to ₹24,000.00 per month

Benefits

• Provident Fund

Application Question(s)

• HOW MUCH EXP IN CUSTOMER SUPPORT?
• WHATS YOUR LAST INHAND? AND EXPECTATIONS?
• HAVE U HANDLED CALLS,CHATS,MAILS?
• ARE U WILLING TO COME FOR F2F ROUND? AND COMFORTABLE WITH NOIDA SEC 8 WORK LOCATION?
• HOW MUCH WOULD YOU RATE YOUR ENGLISH COMMUNICATION (1-10\)?
• WHATS YOUR AGE? ARE U MARRIED, WITH CHILDREN?
• WHEN CAN U COME FOR WALK IN INTERVIEW IN NOIDA SEC 8?

Work Location

In person