Customer Care Executive (Sales)

The Course Enrolment Counsellor plays a key role in promoting and selling our educational courses. You will act as a student advisor, helping individuals discover the right course for their needs and goals. Through effective communication and a positive attitude, you will convert potential students into enrolled participants.

Responsibilities

• Lead Generation: Identify and qualify potential students through inbound calls, web inquiries, or attending marketing events.
• Course Advisement: Conduct consultations to assess student needs, learning styles, and career aspirations.
• Course Promotion: Effectively present the benefits and features of our courses, tailoring your approach to each student's unique situation.
• Objection Handling: Address concerns and answer questions about the courses, enrolment process, and tuition fees.
• Closing the Sale: Motivate students to enrol in the most suitable course by offering promotions or flexible payment options (if applicable).
• Maintain Accurate Records: Input student information and enrolment details into our CRM system.
• Exceed Enrolment Goals: Contribute to achieving the company's sales targets by consistently exceeding your personal enrolment quotas.

Qualifications

➢ Bachelor's degree in education, business, or a related field (preferred).

➢ Excellent communication and interpersonal skills, with a positive and enthusiastic demeanour.

➢ Strong active listening skills to understand student needs and learning goals.

➢ Ability to build rapport and trust with prospective students.

➢ Proven sales experience or a strong understanding of sales techniques is a plus.

➢ Knowledge of our course offerings and their benefits is preferred.

➢ Excellent presentation skills to effectively promote course features.

➢ Strong computer literacy and proficiency in CRM software (a plus).

Additional Skills

Experience in the educational field or the specific industry our courses cater to.

Fluent in English is an added benefit.

Job Type

Full-time

Pay

₹10,000.00 - ₹12,000.00 per month

Benefits

• Cell phone reimbursement

Education

• Bachelor's (Required)

Language

• Tamil (Required)
• English (Preferred)

Work Location

In person