Salon - Customer Care Executive

Ashtamudi Wellness Beauty Salon is the leading name in the beauty and wellness industry, dedicated to providing exceptional services to our clients. We are looking for a dynamic and result-oriented Telecalling Executive to join our team and contribute to our mission of delivering excellence.

Key Responsibilities

• Make outbound calls to potential and existing customers to promote salon services, bridal packages, and special offers.
• Handle inbound calls and provide detailed information about services, packages, promotions.
• Identify and qualify potential leads for salon services and bridal bookings.
• Maintain and update the customer database with accurate details.
• Book appointments for customers and ensure timely follow-ups for confirmation.
• Coordinate with the Front Office team for scheduling and managing client visits.
• Conduct post-service feedback calls to understand customer satisfaction and areas for improvement.
• Record and communicate feedback to the respective teams for necessary action.

Skills

• Excellent verbal communication skills in \[languages required, e.g., English, Malayalam]
• Good persuasion and negotiation skills.
• Proficiency in using telecommunication systems and basic computer applications.

What We Offer

• Competitive salary with performance-based incentives.
• Professional training and development opportunities.
• A vibrant and supportive work environment.
• Staff discounts on salon services and products.

Location

Kottiyam

Time

10.00 am to 7.00 pm

Accommodation Available

Job Type

Full-time

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

• Cell phone reimbursement
• Internet reimbursement

Education

• Diploma (Required)

Experience

• Salon: 1 year (Required)
• Telecalling: 2 years (Preferred)

Language

• English (Preferred)

Work Location

In person