Front Desk Executive

Job Title

Front Desk Executive (Lodge Operations)

Department

Front Office / Operations

Reports To

Lodge Manager / Operations Manager

Job Purpose

The Front Desk Executive serves as the primary face of the lodge, responsible for delivering an exceptional arrival and departure experience for guests. This role manages room reservations, guest check-ins/check-outs, billing settlements, and guest inquiries while ensuring seamless coordination with housekeeping, maintenance, and facility staff to maintain high operational standards.

Key Responsibilities1. Guest Relations \& Front Desk Operations

• Greet guests warmly upon arrival, complete registration processes, verify government IDs, and assign rooms efficiently.
• Manage guest check-out processes, calculate room tariffs, process payments (cash, card, UPI/digital wallets), and issue detailed receipts.
• Respond promptly to guest requests, room service orders, extra bedding requirements, or operational issues, ensuring high guest satisfaction.
• Maintain a clean, organized, and presentable front reception counter and lobby area.

Reservation Management \& Inquiry Handling

• Manage direct walk-in reservations, phone bookings, email inquiries, and online travel agent (OTA) bookings (e.g., MakeMyTrip, Booking.com, Goibibo).
• Maintain accurate records of room availability, occupancy schedules, advance bookings, and room rates.
• Coordinate room cancellations, booking modifications, and advance deposit payments in accordance with lodge policies.

Daily Accounting \& Register Maintenance

• Maintain and update the daily guest register (physical lodge register and digital Property Management System/Excel logs).
• Manage front desk petty cash for daily operational expenses, taxi bookings, or minor purchases.
• Prepare daily cash collection reports, balance payment registers at the shift end, and handover billing summaries during shift transitions.

Inter-Departmental Coordination \& Facility Oversight

• Coordinate closely with Housekeeping to track room clean/dirty status, ensuring rapid turnover for early arrivals.
• Report plumbing, electrical, HVAC, or structural maintenance issues immediately to technicians or property management.
• Oversee night security protocols, ensuring entry logs, key management, and lobby access control are strictly maintained during night shifts.

Key Performance Indicators (KPIs)

• Check-in Efficiency: Smooth, error-free guest registration with average check-in time under 3 minutes.
• Billing Accuracy: Zero discrepancies between cash/card collections, daily occupancy ledgers, and property accounts.
• Guest Satisfaction: Positive review scores on online booking channels regarding reception service and helpfulness.
• Occupancy Tracking: Timely update of room statuses and minimal double-booking or allocation errors.

Qualifications \& Requirements

• Education: Higher Secondary (10+2\), Diploma in Hotel Management, or Bachelor’s Degree in any stream.

Pay

₹10,169.47 - ₹20,894.58 per month

Work Location

In person