Telecaller- Bangalore (Contractual)

At Flix, we offer a dynamic, tech‑driven environment with competitive pay and strong growth opportunities. As we expand in South India—one of the world's fastest‑growing bus markets—we're hiring motivated Customer Support Agent on a fixed‑term (12‑month renewable) contract.

Key Highlights

Location

Madiwala Lounge, Bangalore

Contract

12‑month renewable contract, target‑driven role

Shifts

Non‑traditional hours (we operate 24/7)

Compensation

Fixed compensation + Performance based Incentives

About the Role

Customer Outreach

Make outbound calls to recent passengers to request and encourage feedback ratings.

Inbound Support

Handle customer calls related to service queries, technical issues, and simple upsell opportunities.

Rating Optimization

Clearly explain the value of feedback and quickly resolve minor concerns to boost positive scores.

Reporting

Meet daily call‑volume and conversion targets; submit concise daily and weekly performance reports.

Collaboration

Work hand‑in‑glove with the ground‑ops team to escalate and resolve any on‑trip issues.

Documentation

Maintain accurate call logs and update customer interaction records in our CRM.

About You

Experience

1–3 year in tele‑calling, customer support, or backend operations.

Languages

Fluent in English and Tamil/Telugu/Kannada.

Skills

Strong verbal communication and persuasion skills

Ability to multitask and adapt quickly in a fast‑paced setting

Comfort working rotating or non‑traditional shifts

Mindset

Target‑oriented, with a positive attitude toward feedback and continuous improvement.

What We Offer

Join a young, energetic team that's reshaping how India travels by bus

Hands‑on experience in a high‑visibility, metrics‑driven role

Opportunity to learn Flix's tech platform and customer‑centric processes

Why Join Flix

At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable.

If you're looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!