Customer Service Representative (Voice & Non-Voice)

Customer Service Representative (Voice \& Non-Voice)

Job Type

Full-time \| Locations: Gurugram, Haryana / Noida, Uttar Pradesh

About the Role

We're hiring Customer Service Representatives for both voice and non-voice international accounts. Voice representatives handle live calls for a healthcare account , while non-voice representatives manage chat/email-based support. In either track, you'll be the first point of contact for customers, resolving queries with professionalism and care.

Responsibilities

• Handle inbound customer interactions via phone (voice) or chat/email (non-voice)
• Provide accurate, timely resolutions to customer queries on first contact where possible
• Maintain quality and compliance standards on every interaction
• Log interactions and updates accurately in the CRM system

Qualifications and requirements

• At least six (6\) months of experience in international voice and/or non-voice processes for the Customer Service Representative roles in Noida and Gurugram
• Fresh graduates with excellent communications skills are also eligible to apply
• College graduates, preferably with degree in computer applications (bachelors or masters), business administration, commerce, arts or science
• Excellent verbal and written communication skills
• Amenable to working rotating shifts starting September 2026
• Candidates must bring a copy of resume and a valid government ID

Hiring Process

Walk-in interviews are being held this month and next month i.e. October , offering a same-day, hassle-free application and interview process. Apply now and interview details/venue will be shared with shortlisted candidates.

• Candidate must be available in Noida for the interview.
• Undergrad students with 6 months expierence can apply
• Fresh graduates without experience can also apply

Pay

From ₹25,000.00 per month

Benefits

• Commuter assistance
• Health insurance
• Provident Fund

Work Location

In person