Customer Support Executive (CSE)

UNICON SAHAY NPA MANAGEMENT PVT LTD · Noida

Pagaar₹10,000–30,000mahina, jaisa likha hai

KahanNoidaUttar Pradesh

TypeFull time

Posted3 Oct2 din pehle, SimplyHired se

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Customer records maintenanceRecord-keepingComputer operationCustomer communicationConfidential information handlingCustomer needs analysisFinanceClient detail updatesComputer literacyWriting skillsClient enquiry handlingClient record-keeping practicesInternal team coordination for query resolutionCross-departmental liaisonClient needs assessmentCustomer enquiry handlingBusiness etiquetteAchieving service-level targetsConfidential record keepingClient servicesProblem-solvingCustomer relationship managementProductivity softwareClient communication skillsEscalation handlingInternal team coordination for issue resolutionInternal communicationCommunication skillsClient liaison

Is job ke baare mein

Company: Unicon Sahay NPA Management Pvt. Ltd.
Location: Sector 132, Noida, Uttar Pradesh
Experience: 0–2 Years
Salary: ₹16,000 – ₹20,000 per month
Employment Type: Full-Time
Work Mode: Work From Office

Job Summary

We are looking for an experienced Customer Support Executive to handle assigned customer support activities and client processes for organizations in the banking and NBFC sector.

Key Responsibilities

Handle assigned customer support and service-related activities.

Understand customer/service requirements and provide appropriate assistance as per defined processes.

Communicate professionally through assigned communication channels.

Maintain accurate customer records and documentation.

Follow client-specific SOPs, processes and quality standards.

Coordinate with internal teams for timely resolution of issues.

Escalate complex or unresolved matters to the Team Leader.

Maintain confidentiality of customer and business information.

Achieve assigned productivity, quality and service targets.

Requirements

1–2 years of experience in customer support/customer service.

Experience in banking, NBFC, BPO, financial services or related industries will be preferred.

Good verbal and written communication skills.

Strong customer-handling and problem-solving abilities.

Basic knowledge of MS Office and computer applications.

Ability to work in a target-driven environment.

Key Skills: Customer Support | Banking/NBFC | Customer Handling | Communication | Problem Solving | MS Office
Pay: ₹10,000.00 - ₹30,000.00 per month
Work Location: In person

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