Customer Success Executive

EduFlourish · Bangalore

Pagaar₹18,000–25,000mahina, jaisa likha hai

KahanBangaloreKarnataka

TypeContract

Posted3 Oct6 din pehle, SimplyHired se

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Contract role

Jo skills maange hain63 likhe hain

Promotional pitchingSales objection handlingCustomer records maintenanceRecord-keepingCold callingConfidential information handlingOutbound lead nurturingSales reportingCustomer relationship buildingFamily engagementCustomer needs analysisPhone communicationCall loggingStudent recruitmentClient detail updatesOperations coordinationSales performance reportingLead list managementClient enquiry handlingParent collaborationKPI reportingOutbound telemarketingCross-departmental liaisonMetrics reportingClient relationship developmentManagement information reporting for salesClient needs assessmentParent communicationLead conversionBusiness etiquetteDaily operations report preparationLead nurturingConfidential record keepingClient servicesCustomer relationship managementNeeds-based sellingPhone canvassingProspectingTelesalesCustomer service report generationSales pipeline managementStudent advisingProviding product informationTelemarketingVisit schedulingProfessional phone etiquetteStatus reportingAfter-call work proceduresOpen market lead generationClient educationSales activity reportingBusiness lead generationSales follow-upClient liaisonTeam coordinationCustomer acquisitionSales appointment settingOperational performance reportingSales data trackingClient interaction via phone callsOne-to-one counselling for student conversionStudent counselling supportCustomer data entry

Is job ke baare mein

ROLE: Customer Success Executive
Job Type: 3 Months Contractual
Salary: 18,000 - 25,000
NOTE: Own laptop and Mobile are mandatory

Key Responsibilities

Handle 50–100 outbound calls daily to parents.

Counsel parents and students regarding the organisation’s programmes, courses, academic offerings, and key benefits.

Explain the programme structure, features, learning approach, eligibility, and other relevant details clearly and accurately.

Understand the parent/student’s requirements, identify their interests and concerns, and provide appropriate information to move the conversation forward.

Generate and nurture positive leads by effectively communicating the value of the programme and addressing queries or objections.

Proactively follow up with interested parents and maintain regular communication to improve lead engagement and conversion.

Encourage and coordinate walk-in visits, counselling sessions, orientations, or further interactions with the concerned team/location.

Maintain a professional, courteous, and customer-focused approach during every interaction with parents.

Record accurate and detailed call outcomes, including lead status, parent requirements, interest level, follow-up requirements, objections, and next action.

Maintain updated daily lead and calling reports and ensure all required data is entered accurately and shared with the Reporting Manager within the specified timelines.

Track assigned leads systematically and ensure timely follow-ups without missing potential opportunities.

Coordinate with the respective location/CRM/admissions team wherever required to ensure smooth lead movement and follow-up.

Prepare and share daily reports on calls made, connected calls, interested leads, follow-ups, walk-ins generated, conversions, and other assigned KPIs.

Meet the assigned daily calling, follow-up, lead-generation, walk-in, and conversion targets.

Maintain confidentiality and accuracy of parent/student information and organisational data.

Perform any additional customer engagement, calling, follow-up, or reporting responsibilities assigned by the Reporting Manager.

APPLY NOW: hrsupport@arivedu.com
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person

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