Sr. CRM Executive

SEKHAR GROUP · Bangalore

Senior

Pagaar₹20,000–45,000mahina, jaisa likha hai

KahanBangaloreKarnataka

TypeFull time

Posted3 Oct5 din pehle, SimplyHired se

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Jo skills maange hain40 likhe hain

Project team coordinationCustomer records maintenanceCustomer communicationCustomer complaint handlingAfter-sales serviceLegal correspondence preparationCustomer relationship buildingEmail communicationDebt collectionInbound customer enquiry call handlingPayment processingClient detail updatesData entry in ExcelOperations coordinationMultidisciplinary project coordinationClient enquiry handlingCorrespondence draftingInbound voiceCustomer collection follow-upInternal team coordination for query resolutionCross-departmental liaisonBack office processingAfter-sales issue resolutionCustomer payment remindersPayment collectionStakeholder coordinationClient servicesCustomer relationship managementAccounts receivable processingMultidisciplinary collaborationCross-functional collaborationAccount managementInternal team coordination for issue resolutionTeam coordinationAfter-sales follow-upCross-functional communicationIssue reportingClient interaction via phone callsCustomer account updatingCustomer data entry

Is job ke baare mein

Sekhar Builders & Infratech Pvt Ltd

Designation: CRM Manager
Experience: 2 to 5 Years
Workplace: Bangalore, Whitefield
Salary: Based on the interview performance

Responsibilities

ü Preparing Demand Letters to customers

ü Preparing account statement

ü Collection of payments

ü Raising and Sending Receipts to customers once the payment received

ü Attending the and Sending emails to customers customer’s Queries

ü Resolving customer legal queries by coordinating with the legal team.

ü Handling Customers Calls and customer care emails

ü Responsibility for reminding customers regarding the due date for payment.

ü Managing the customers of different categories on a regular basis/on demand.

ü Handling Pre Delivery Inspection and attending snag list of customers.

ü Collecting modification work/ snag list from customers for his flat and forwarding to the concerned person.

ü Handling Registration Formalities.

ü Preparing flat handing over documents to the customer

ü Responsibilities of handing over keys & possession letters to customers.

ü Maintaining customers’ details in Excel sheet (master sheet).

ü Interdepartmental coordination and Coordinating with site team with individual customer flat completion.

Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹45,000.00 per month
Work Location: In person

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