Technical Support Engineering

Technical Support Engineer

Gevme is a leading technology company that provides comprehensive omnichannel event management solutions. Utilizing advanced technology and artificial intelligence, Gevme enhances both the delegate and organizer experience by optimizing participant engagement, operational efficiency, and return on investment for every event. Our integrable suite of solutions includes registration, onsite check-in and printing, event websites, mobile app,

business matching, exhibitor solutions as well as our AI-first suite of solutions consisting of Spark – productivity tool for event professionals, EventGPT – AI-powered concierge for the attendee, and Snapsight - real-time multilingual content insights tool. Gevme’s innovative tools are designed to meet the diverse needs of today's dynamic event environments, making it easier for event professionals to strategize, manage teams and deliver successful experiences.

We are a product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.

Join us if you want to become part of a vibrant and fast-moving product company that's on a mission to connect people around the world through events.

Do check out our platform

About the Role

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.

You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.

Key Responsibilities

Technical Investigation & Bug Identification

Review application logs, error messages, and stack traces to diagnose issues

Read and navigate through our MERN stack codebase to understand system behaviour

Reproduce reported bugs in staging/development environments

Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error

Perform root cause analysis and provide technical insights to the engineering team

Monitoring & Proactive Support

Monitor AWS infrastructure health and application performance metrics

Identify patterns in support tickets that may indicate broader system issues

Collaborate with engineering on bug fixes and verify resolutions in production

Test new features from a customer perspective before release

Requirements

Required Qualifications

Technical Skills

Strong understanding of web application architecture and software engineering principles

Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)

Ability to read and understand JavaScript/TypeScript code

Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)

Familiarity with RESTful APIs, HTTP protocols, and debugging API requests

Understanding of database concepts and ability to write basic MongoDB and SQL queries

Experience with Git and version control concepts

Knowledge of browser developer tools for debugging frontend issues

Soft Skills

Excellent written and verbal communication skills with ability to explain technical

concepts to non-technical users

Strong analytical and problem-solving mindset

Patience and empathy when dealing with frustrated customers

Self-motivated with ability to manage multiple issues simultaneously

Detail-oriented with good documentation habits

Experience

1+ years in technical support, customer success, or similar role

1+ years working with or around software development teams

Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice to Have

Experience with AWS troubleshooting and CloudWatch logs analysis

Familiarity with containerization (Docker) and CI/CD pipelines

Previous experience in a SaaS or platform company

Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)

Exposure to agile development methodologies

What You'll Work With

Frontend

React.js applications with modern JavaScript/TypeScript

Backend

Node.js/Express.js APIs

Database

MongoDB, MySQL

Infrastructure

AWS (various services)

Tools

GitHub, JIRA, Slack

Environment

Fast-paced with direct access to engineering team

Originally posted on Himalayas