Customer Support Executive

We are looking for confident and motivated freshers with good communication skills to join our team as Customer Support Executives. This role is suitable for candidates who enjoy interacting with customers, understanding their requirements, answering questions, and providing helpful information.

The role involves communicating with customers through calls, emails, messages, and other communication channels. Candidates should be comfortable speaking and writing in English, have good listening skills, and be willing to learn new tools and processes.

Key Responsibilities

Communicate professionally with customers through calls, emails, WhatsApp and other channels

Understand customer requirements and provide clear and accurate information

Respond to customer enquiries, questions, and requests

Assist customers with bookings, changes, cancellations, and general queries

Follow up with customers when required

Coordinate with internal departments to resolve customer requests

Maintain accurate customer records and update information when required

Handle customer concerns professionally and escalate issues when necessary

Provide timely support and ensure a positive customer experience

Learn and use customer support software, booking platforms, and other relevant tools

Support day-to-day customer service and operational activities

Requirements

Good verbal and written communication skills

Confident communication in English

Good listening and understanding skills

Ability to communicate information clearly and politely

Customer-focused approach

Basic computer knowledge

Comfortable using email, MS Office, WhatsApp, and online tools

Ability to learn new software and processes

Good organizational and time-management skills

Positive attitude and willingness to learn

Who Can Apply?

Freshers are welcome to apply

Candidates with good communication skills are encouraged to apply

Candidates who enjoy interacting with customers and solving their queries

Candidates who are confident, responsible, and willing to learn

What We Look For

We value clear communication, patience, responsibility, and a genuine willingness to help customers. You do not need to know everything from day one. We are looking for candidates who can understand customer requirements, ask the right questions, provide accurate information, and take responsibility for resolving customer requests.

Work Location

In person