Customer Care Executive

Customer Care Executive Job Description Customer care executives ensure that the first interaction of the customer with the brand is positive. They provide first experience to the customer also ensure that customers receive the best post purchase experience. Core Responsibilities of Customer Care Executive: Ensure customer queries are responded in time. Ensure any grievances of customers are adequately managed to the satisfaction of the customer. Ensure that they are up to date on product information so that customers are given correct answers on the product or service that the organisation is providing. Maintain detailed record of customer interactions in an excel sheet or the organisation provided tracking tool. Follow up with customers to ensure that their issues are resolved satisfactorily. Encourage the customers mention good things about the product and service on usage. Prepare product manuals as required for the service. Prepare FAQs on what can be the expected questions from the customer. Skill and train members of the customer service team on product services. Conduct weekly simulations of FAQs to ensure that team is prepared on managing a variety of customer queries.

Pay

₹20,000.00 - ₹30,000.00 per month

Benefits

Cell phone reimbursement

Work Location

In person