Customer Service Executive

About the Role: We are seeking dedicated and performance-driven Customer Service Executives to support a large U.S. law firm. This role demands professionals who are not only skilled communicators but also demonstrate a strong work ethic, adaptability, and an uncompromising focus on quality. If you thrive in fast-paced, international call center environments and are committed to precision and excellence, we encourage you to apply. Key Responsibilities: • Respond to client inquiries professionally and empathetically via phone and chat. • Accurately file and manage legal documents within strict deadlines. • Maintain detailed and timely case notes based on all client interactions. • Proactively communicate case progress updates to clients. • Coordinate with insurance companies and healthcare providers to obtain medical records. • Input and manage client information in CRM software with high accuracy. • Initiate claims by contacting insurance companies as required. • Take on additional responsibilities as business needs evolve (flexibility required). Required Qualifications & Skills: • Proven experience in an international call center • Excellent verbal and written English communication skills – neutral accent, professional tone, and strong grammar. • Convent school education background is preferred. • Comfortable and reliable working U.S. night shifts. • Hardworking – able to manage volume, meet targets, and work with minimal supervision. • Flexible – open to shifting priorities, tasks, and schedules as business demands. • Quality-focused – demonstrates high attention to detail, accuracy in documentation, and commitment to first-time resolution. We Are Looking For Candidates Who: • Take ownership of their work and deliver consistent, high-quality outcomes. • Remain adaptable under pressure and in a dynamic 24/7 environment. • Prioritize accuracy and client satisfaction in every task. Why Join Allied Outsourcing / The Medsum? • Work with a prestigious U.S. law firm. • Stable night shift with fixed weekly consecutive days off. • Opportunity to grow in a professional international process environment.