Waiter / Steward

Job Title: Floor Member / Steward Job Overview: The Floor Member / Steward plays a vital role in supporting the smooth operation of the front of-house team in a restaurant or hospitality setting. They assist with the general upkeep of the dining area, ensure cleanliness, and help maintain a welcoming environment for guests. The steward also supports the serving team by setting up tables, clearing dishes, refilling drinks, and ensuring the restaurant is fully stocked with necessary items for a seamless dining experience. Key Responsibilities: 1. Dining Area Cleanliness & Maintenance: o Ensure that tables, chairs, and the dining area are clean, organized, and well maintained throughout service. o Assist in setting up tables before service, ensuring proper placement of cutlery, glassware, and napkins. o Clear dishes, glassware, and utensils promptly after guests finish their meals, ensuring tables are ready for new guests. o Maintain the cleanliness of the restaurant’s floors, restrooms, and other public areas. 2. Support to Service Staff: o Assists wait staff by delivering drinks, bread, or appetizers to tables as needed. o Refill water glasses and assist with other guest needs during the dining experience. o Help with the delivery of food from the kitchen to the guests, ensuring food is presented properly and at the correct temperature. o Assist in removing dirty plates and cutlery from tables efficiently. 3. Stocking & Inventory Assistance: o Help ensure that service areas, including stations for drinks, condiments, and silverware, are stocked and ready for service. o Replenish stock of supplies in the dining area, such as napkins, straws, condiments, and utensils. o Assist in organizing storage areas, including ensuring the proper organization of clean dishes, glassware, and kitchenware. 4. Guest Interaction: o Greet guests as they enter or exit the restaurant, ensuring a friendly and welcoming environment. o Assist guests with minor requests or inquiries while providing courteous and helpful service. o Ensure guests feel comfortable and attend to their needs during their visit, assisting the floor team with any additional service requests. 5. Collaboration with Kitchen and Service Team: o Coordinate with kitchen staff to ensure that food orders are correctly prepared and delivered to guests. o Work with wait staff to ensure timely and efficient service, helping out where needed to ensure a smooth flow of operations. o Assist in maintaining the pace of service, ensuring there are no delays in delivering food or clearing tables. 6. Safety & Hygiene: o Follow all food safety and sanitation guidelines, ensuring cleanliness of work areas and equipment. o Assist with deep cleaning tasks as required, including periodic cleaning of kitchen utensils and restaurant surfaces. o Ensure compliance with health and safety regulations, including appropriate handling of food and drinks. 7. End of Shift Duties: o Help with the end-of-day cleaning and reset for the next shift, including taking out trash, wiping down tables, and organizing the dining area. o Assist in packing up any unused stock and ensuring all cleaning tasks are completed to standard. o Report any maintenance issues or safety hazards to management. Skills & Qualifications: • Previous experience in a restaurant or hospitality role is preferred but not required. • Strong communication skills and the ability to work well in a team environment. • Ability to remain calm and efficient under pressure during busy service times. • Good physical stamina, as the role involves standing for extended periods, lifting items, and moving quickly between areas. • Strong attention to detail and a focus on cleanliness and order. • Customer-oriented with a friendly, approachable demeanor. • Flexibility to work various shifts, including evenings, weekends, and holidays.