Key Account Manager – Amazon

Chupps Footwear · Gurugram

Pagaar₹60,000mahina, jaisa likha hai

KahanGurugramHaryana

TypeFull time

Posted5 OctAaj, SimplyHired se

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Order fulfilment coordinationSales account planningBusiness development managementMarket share expansionCustomer communicationPGDMBusiness ManagementCustomer behaviour analysisSales reportingSales target evaluationCustomer relationship buildingMarketing campaign planningRevenue optimisation strategyAccount-based growth strategy developmentCustomer needs analysisStakeholder collaborationBusiness strategy analysisCompetitor trackingOperations coordinationSpreadsheetsMaster of Business Administration – MarketingStakeholder liaisonCommercial terms negotiationSales performance reportingCompetitive analysisClient enquiry handlingKey account managementCustomer satisfaction trackingPost Graduate Diploma in Management – MarketingCorporate relationship managementMargin analysisRevenue channel managementKPI reportingInternal team coordination for query resolutionRegular client review meetingsCross-departmental liaisonRevenue analysisMetrics reportingClient relationship developmentManagement information reporting for salesSeasonal promotional campaignsAfter-sales issue resolutionClient needs assessmentE-CommerceTrend analysisOpportunity assessmentStock availability checkingSalesMonitoring partnership performanceBusiness developmentAnalysis skillsCompetitor profilingSales performance monitoringMarket researchBachelor's degreeStakeholder coordinationBusiness development in retailStrategic promotionsClient servicesCustomer relationship managementMarketing campaign performance trackingB2BStakeholder reportingClient negotiationSales strategyLogistics inventory managementAccount management conversationsE-commerce business salesProfitability analysisBusiness AdministrationLogistics order managementOrder issue resolutionStock replenishmentMonthly sales quota achievementCross-functional collaborationAccount managementMBAInternal team coordination for issue resolutionChannel managementE-commerce organisation experienceCommunication skillsMarketing strategy within e-commerce industryClient liaisonPerformance measurementTeam coordinationKPI analysisStakeholder relationship buildingCross-functional communicationOperational performance reportingRetail marketing campaignsProfitability improvementExcel data analysisStakeholder management

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Job Description – Key Account Manager – Amazon

Position: Key Account Manager – Amazon
Department: Sales / E-Commerce
Location: Gurugram, Haryana
Industry: Footwear / E-Commerce
Reporting To: Business Head / Sales Head

Job Summary

We are looking for an experienced Key Account Manager – Amazon to manage and grow the company's business on the Amazon marketplace.

The candidate will be responsible for driving sales and GMV growth, managing the Amazon account, coordinating with category and account managers, monitoring inventory and product listings, planning promotions, and ensuring smooth day-to-day marketplace operations. This structure is adapted from the provided Key Account Manager JD, with the marketplace changed from Flipkart to Amazon. Job Description – Key Account M…

Key Responsibilities

Amazon Account Management

Manage the day-to-day business relationship with Amazon.

Develop and maintain strong relationships with Amazon buyers, category managers, and account managers.

Act as the primary point of contact for all account-related matters.

Understand Amazon's business requirements, commercial terms, targets, and growth opportunities.

Conduct regular account reviews and prepare performance reports for management.

Sales & GMV Growth

Achieve monthly, quarterly, and annual sales and GMV targets.

Develop account-specific strategies to increase sales and market share.

Monitor GMV, revenue, sell-through, ASP, margins, and overall account performance.

Identify opportunities to expand product assortment and SKU presence.

Plan and execute seasonal sales, promotional campaigns, and marketplace events.

Analyse sales trends and implement corrective actions to improve performance. Job Description – Key Account M…

Product & Catalogue Management

Ensure all products are correctly listed and updated on Amazon.

Coordinate with the catalogue team for product titles, descriptions, images, attributes, pricing, and other content.

Ensure timely onboarding of new products and SKUs.

Monitor product visibility, ratings, reviews, and customer feedback.

Identify opportunities to improve product visibility and conversion.

Inventory & Order Management

Monitor inventory and product availability on Amazon.

Coordinate with warehouse and supply chain teams for timely replenishment.

Minimize stock-outs and ensure availability of fast-moving products.

Track orders, cancellations, returns, and fulfilment performance.

Resolve inventory and order-related issues in coordination with internal teams and Amazon. Job Description – Key Account M…

Commercial & Operational Management

Coordinate with Finance regarding invoices, payments, claims, deductions, and credit notes.

Monitor commissions, discounts, promotional investments, and account margins.

Support commercial negotiations with Amazon.

Follow up on pending claims and commercial issues.

Ensure timely resolution of operational and account-related concerns.

Market & Competitor Analysis

Monitor competitor pricing, product assortment, promotions, and marketplace activities.

Analyse market trends and customer buying patterns.

Provide insights and recommendations to improve sales and product performance.

Identify new opportunities for business growth on Amazon. Job Description – Key Account M…

Key Performance Indicators (KPIs)

Achievement of Amazon sales and GMV targets

Account growth and profitability

Sell-through and conversion

SKU onboarding and assortment expansion

Inventory availability and stock-out reduction

Product visibility and performance

Promotional campaign performance

Order fulfilment and operational efficiency

Timely resolution of account and commercial issues Job Description – Key Account M…

Candidate Profile

Experience: 3–7 years in Key Account Management, E-Commerce, Marketplace Management, or Online Retail.

Prior experience handling Amazon is strongly preferred.

Experience in Footwear, Fashion, Apparel, Lifestyle, FMCG, or Consumer Goods will be an advantage.

Strong understanding of Amazon marketplace operations.

Strong analytical, negotiation, and communication skills.

Good knowledge of MS Excel and marketplace sales analytics.

Strong stakeholder and relationship-management skills.

Ability to work with multiple internal teams and meet sales targets.

Education

Graduate in any discipline.

MBA/PGDM in Sales, Marketing, E-Commerce, or Business Management will be an added advantage. Job Description – Key Account M…

Key Skills

Pay: Up to ₹60,000.00 per month

Benefits

Cell phone reimbursement

Flexible schedule

Food provided

Paid sick time

Paid time off

Provident Fund

Work Location: In person

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