CA
Team Leader - Sales
Canwin · Bangalore
Pagaar₹6L–9Lsaal, jaisa likha hai
KahanBangaloreKarnataka
TypeFull time
Posted5 Oct15 din pehle, SimplyHired se
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Jo skills maange hain46 likhe hain
Order fulfilment coordinationCustomer complaint handlingStaff supervisionAfter-sales serviceTeam member evaluationPerformance coachingSales activity reviewSales target evaluationCustomer relationship buildingPhone communicationSales workflow optimisationOperations coordinationCustomer satisfaction trackingOpportunity managementEscalation managementGap analysisAfter-sales issue resolutionSales team managementLead conversionTeam briefing facilitationHandling dissatisfied clientsTeam developmentSales performance monitoringAchieving service-level targetsContinuous improvementClient servicesSales coachingQuality improvementSales management systems proficiencyTelesalesClient communication managementProblem identificationCRM system proficiencyClient communication skillsTelemarketingMonthly sales quota achievementProcess managementCommunication skillsConducting team meetingsSales pipeline monitoringSales follow-upOffice sales environmentTeam coordinationAfter-sales follow-upProgress trackingClient interaction via phone calls
Is job ke baare mein
Manager – Inside Sales & Customer Operations
- Location
- Bangalore
- Experience
- 4+ Years
- Salary
- Up to 9 LPA
- Shift Timings
- 10AM to 7PM , (6 Days, WFO)
We are looking for a hands-on, target-driven Manager to lead Inside Sales & Customer Operations, driving sales performance while ensuring a seamless customer journey from booking to delivery and post-sales support.
Key Responsibilities
- Lead and manage the inside sales/tele-sales team.
- Drive monthly sales, conversion and productivity targets.
- Monitor leads, calls, follow-ups, CRM and sales funnel performance.
- Manage customer operations from booking to delivery.
- Handle customer escalations and ensure timely resolution.
- Track pending cases, TATs, customer feedback and ratings.
- Conduct team huddles, reviews, coaching and performance improvement.
- Identify process gaps and drive corrective actions.
Ideal Candidate
- 4+ years in Inside Sales, Tele-sales, Customer Operations or Sales Operations.
- Team management experience preferred.
- Strong CRM, sales funnel and customer lifecycle knowledge.
- Excellent communication, ownership and problem-solving skills.
- Comfortable in a fast-paced, target-driven environment.
End-to-End Ownership
Lead → Telecalling → Booking → Pickup → Conversion → Delivery → Customer Experience → Escalation Closure
- Pay
- ₹600,000.00 - ₹900,000.00 per year
- Work Location
- In person
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