Front Office Executive (Receptionist)

Hotel Madhuvan Serai is looking for a friendly, professional, and guest-oriented Front Office Executive to join our reception team.

The candidate will be responsible for welcoming guests, handling check-in and check-out, managing guest requests, coordinating with other hotel departments, and ensuring a smooth and pleasant guest experience.

The selected candidate must be willing to work in all shifts, including morning, evening, and night shifts, as well as weekends and public holidays as required.

• Previous experience in a hotel front office/reception role is preferred.
• High proficiency in English, Kannada \& Hindi, is essential.
• Good communication and interpersonal skills.
• Pleasant personality with a customer-service mindset.
• Basic computer knowledge and familiarity with hotel PMS software is preferred.
• Ability to handle guest concerns calmly and professionally.
• Good grooming and professional appearance.
• Ability to work well in a team and handle busy periods.
• Rotational Shifts Mandatory: Must be willing to work in rotational shifts, including night shifts, weekends, and holidays. based on operational requirements.
• Any misconduct, negligence, unauthorized absence, or violation of hotel policies may result in disciplinary action as per company policy.
• Any misconduct, negligence, unauthorized absence, or violation of hotel policies may result in disciplinary action as per company policy.
• Employees are expected to maintain professional grooming, punctuality, discipline, and courteous behavior at all times.
• No Fixed Shift Guarantee: A fixed shift or permanent day shift cannot be guaranteed.
• Weekend \& Holiday Duty: Working on weekends, public holidays, festivals, and special occasions may be required as per the hotel’s occupancy and business needs.
• Shift Timings: Employees are required to report strictly as per the assigned shift timing. Late reporting or early departure without prior approval will not be permitted.
• Punctuality \& Attendance: Regular attendance and punctuality are mandatory. Repeated late coming, absenteeism, or unauthorized leave may lead to disciplinary action.
• Emergency/Operational Requirements: During high occupancy, special events, emergencies, or staffing requirements, employees may be required to support additional front-office duties within applicable company policies and law.
• Document Verification: Employment will be subject to verification of identity, educational qualifications, previous employment details
• Professional Conduct: Misconduct, inappropriate behavior with guests or colleagues, harassment, insubordination, intoxication while on duty, or violation of hotel policies may result in disciplinary action.
• Alcohol \& Smoking Policy: Consumption or possession of alcohol, smoking, vaping, or use of any intoxicating substance during working hours or while on duty is strictly prohibited.
• Employees must report for duty in a fit, alert, and professional condition. Reporting to work under the influence of alcohol or any intoxicating substance will be treated as a serious violation of hotel policy.

Pay

From ₹15,000.00 per month

Benefits

• Food provided
• Provident Fund

Language

• English (Required)

Shift availability

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location

In person