Customer Service Agent

To ensure a prospect / genuine / productive lead generation by the means of out bond calls dialed to US/Canada, with a focus to contribute maximum number of closed cases.

Key Responsibilities

• To make outgoing calls to prospect customer.
• To try and sell the products and services to the customers on call.
• To handle objections / escalations and queries regarding the product effectively.
• To generate more leads from the people out-called.
• To enter the details of every interaction in the system
• To ensure continuity of services to company in terms of generating leads by manning the telephone and other communication systems in the manner described in the FINCANA SOLUTIONS PRIVATE LIMITED procedure manual and also Standard Operating Practices for each program.
• To deliver the highest quality of service clients and ensure high customer satisfaction.
• To assist in the expansion of the FINCANA SOLUTIONS PRIVATE LIMITED network by extracting all relevant information on new services from the case files and channels this information to the network executive.

Requirements

Language capability: must be at least bilingual with an extra flair of UK/US accent in order to be able to assist the member in his/her own language which will ensure better communication, better quality in the delivery of the service.

• Basic Computer knowledge
• Good telephone etiquette
• Critical thinking and problem solving.
• Worked/working with BPO Industry- International process would be an added advantage

Pay

₹17,000.00 - ₹40,000.00 per month

Benefits

• Food provided

Experience

• Direct sales: 1 year (Required)

Location

• Dehradun, Uttarakhand (Required)

Work Location

In person