Account Manager/Customer Service
- Job Description
- Senior Customer Support Executive / Senior Customer Delight ExecutiveAbout PropertyAngel
PropertyAngel is a leading proptech company and one of Bangalore’s top O2O second-landlord platforms, specializing in housing asset management services. With ₹2,500+ crores of assets under management, a 95%+ occupancy rate, and 100% on-time rent distribution, we are committed to delivering exceptional customer experiences and innovative real estate solutions.
Job Overview
We are looking for an experienced and customer-focused Senior Customer Support Executive / Senior Customer Delight Executive to join our growing team.
The ideal candidate should have excellent communication skills, strong customer-handling abilities, and proven experience in managing customer queries, complaints, and escalations. The candidate will be responsible for ensuring timely issue resolution, maintaining strong relationships with property owners and tenants, and coordinating effectively with internal teams.
Key Responsibilities
Handle customer queries, complaints, and escalations professionally and efficiently.
Provide customer support through calls, emails, and ticketing platforms.
Ensure timely resolution of customer issues while maintaining high customer satisfaction.
Coordinate with internal departments to resolve customer concerns effectively.
Maintain accurate records of customer interactions, complaints, and follow-ups.
Handle escalated customer issues and ensure proper closure.
Build and maintain strong relationships with property owners and tenants.
Guide and support junior members of the customer support team.
Monitor customer feedback and identify recurring issues.
Suggest and implement process improvements to enhance the overall customer experience.
Ensure adherence to company processes, service standards, and SLAs.
Take ownership of customer issues and follow through until complete resolution.
Requirements
4–8 years of experience in Customer Support, Customer Service, Customer Success, or a similar role.
Excellent verbal and written communication skills.
Fluency in English and Hindi is mandatory.
Strong experience in handling customer escalations and complaints.
Good customer relationship management skills.
Experience with CRM, Freshdesk, or similar ticketing tools is preferred.
Strong problem-solving and multitasking abilities.
Ability to coordinate with multiple teams and manage priorities effectively.
Graduation preferred.
Work Details
- Location
- Koramangala, Bangalore
- Job Type
- Full-time | Permanent
- Work Mode
- Work from Office
- Working Days
- Monday to Saturday
- Salary
- ₹30,000 – ₹40,000 per month
Benefits
Cell phone reimbursement
Health insurance
Life insurance
Provident Fund
Career growth opportunities
Supportive work environment
Walk-in Interview
- Interview Time
- 11:00 AM
- Interview Days
- Monday to Saturday
- Please Carry
- A copy of your updated resume
Contact Details
- Contact Person
- Namratha
- Phone
- 9632819104
- namratha@propertyangel.in
How to Apply
Interested candidates can apply through the Application Form.
- Pay
- ₹30,000.00 - ₹40,000.00 per month
Benefits
Flexible schedule
Health insurance
Paid sick time
Paid time off
Provident Fund
- Work Location
- In person
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