Customer Care Executive

Company

BrightCHAMPS

Job Tilte

Customer Support Associate (US Market)

Location

Bangalore (Work From Office)

Working Days

6 Days Working (Saturday & Sunday Mandatory)

Week Off

Rotational Week Offs

About the Role

BrightCHAMPS is looking for energetic and customer-focused professionals to join our

Customer Support Operations team. As a Customer Support Associate– Voice Process, you

will be responsible for handling customer interactions, resolving queries efficiently, and

ensuring a seamless customer experience through inbound and outbound voice support.

This role is ideal for candidates with excellent communication skills, problem-solving abilities, and a passion for customer satisfaction.

Key Responsibilities

Handle inbound and outbound customer calls professionally and efficiently.

Resolve customer queries, complaints, and escalations with empathy and accuracy.

Provide information regarding products, services, payments, schedules, and processes.

Maintain high customer satisfaction and service quality standards.

Coordinate with internal teams to ensure quick issue resolution.

Accurately update CRM systems and maintain customer records.

Follow company SOPs, scripts, and communication guidelines.

Meet daily productivity, quality, and performance metrics.

Requirements

Excellent verbal communication skills in English.

Willingness to work in night shift

A personal laptop which can be used for official purpose

Strong interpersonal and customer-handling skills.

Ability to manage difficult conversations professionally.

Basic computer knowledge and familiarity with CRM tools.

Ability to work in a fast-paced environment.

Willingness to work 6 days a week including Saturdays and Sundays with rotational week offs.

Prior experience in customer support/voice process/BPO is preferred.

Freshers with strong communication skills can also apply.

Preferred Skills

Active listening and problem-solving abilities.

Strong multitasking skills.

Positive attitude and customer-first mindset.

Ability to work collaboratively within teams.

Why Join Us?

Opportunity to work with one of the fastest-growing edtech companies.

Dynamic and energetic work culture.

Career growth and learning opportunities.

Exposure to global customer interactions.

Pay

₹300,000.00 - ₹360,000.00 per year

Application Question(s)

Do you have your own Laptop ?

Are you comfortable working 6 days a week with a rotational week off ?

Are you comfortable working in night-shifts? (Timing will be 9PM to 6am)

Are you a immediate joiner ?

Work Location

In person