Admin, CRM & Member Data Executive

Admin, CRM & Member Data Executive

Location

Bangalore / Hyderabad

Industry

Luxury Wellness | Private Members’ Club | Hospitality

About the Role

We are looking for a highly organized and detail-oriented Admin, CRM & Member Data Executive to manage member information, CRM operations, administrative coordination, and data accuracy for a premium wellness and private members’ society.

The role is ideal for professionals with experience in hotel CRM, guest relations/data management, loyalty programmes, club operations, fitness/wellness platforms, or premium hospitality environments.

You will play an important role in ensuring that member information is accurate, accessible, secure, and effectively used to deliver a highly personalized member experience.

Key Responsibilities

Manage and maintain the member database and CRM system, ensuring accuracy and timely updates.

Maintain detailed member profiles, preferences, interactions, memberships, visits, and engagement history.

Handle member onboarding, profile creation, renewals, upgrades, transfers, and database updates.

Monitor data quality, identify gaps/duplicates, and ensure information is consistently maintained.

Generate regular CRM reports, member MIS, engagement reports, and data dashboards for management.

Support the team with member segmentation based on preferences, usage patterns, interests, and engagement.

Coordinate member communications, campaigns, events, wellness programmes, and special initiatives through CRM.

Maintain records of member feedback, requests, complaints, and follow-ups.

Coordinate with Front Office, Membership, Wellness, Hospitality, Events, Sales and Operations teams to ensure seamless member service.

Assist in tracking member attendance, bookings, participation, and engagement across club facilities.

Support administrative activities including documentation, trackers, reporting, scheduling, and internal coordination.

Ensure confidentiality and appropriate handling of sensitive member information.

Identify opportunities to improve member engagement, retention, and overall experience through effective use of data.

Ideal Candidate Profile

We are looking for candidates from premium, service-oriented environments such as

Luxury / premium hotels and resorts

Hotel CRM / Guest Relations / Loyalty teams

Hospitality membership or private clubs

Airline loyalty programmes / frequent-flyer desks

Premium fitness and wellness companies

Sports, fitness or wellness clubs

Customer experience / CRM operations

Lifestyle, luxury retail or membership-based businesses

Relevant backgrounds may include

Hotel CRM / Guest Relations / Loyalty | Marriott / Taj / IHCL-type hospitality environments | Airline Loyalty | Fitness & Wellness Operations | Club Membership | Customer Experience | CRM & Data Management.

Key Skills

Strong knowledge of CRM systems and database management

Excellent MS Excel / Google Sheets skills

Strong attention to detail and data accuracy

Good reporting and MIS capabilities

Excellent communication and coordination skills

Ability to handle confidential member information professionally

Strong organizational and follow-up skills

Customer/member-centric approach

Ability to work with multiple teams and manage competing priorities

Comfortable working in a premium, high-touch hospitality and wellness environment

What We Are Looking For

The ideal candidate should be someone who is data-driven yet service-oriented, a professional who can maintain accurate member records while understanding that every data point represents a real member and their experience with the club.

Experience with CRM platforms, membership databases, loyalty programmes, hotel guest systems, fitness/wellness platforms, or club management software will be highly valued.

Why Join

This is an opportunity to work with a premium private wellness and members’ society, where you will contribute directly to creating a highly personalized and seamless experience for an exclusive member community.